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Related E-Readers Questions
My Kindle Paperwhite froze up about a week ago, and will do
My Kindle Paperwhite froze up about a week ago, and will do nothing. … read more
Expert
Expert
It is frozen. I pressed the restart button for 45 second.
it is frozen. I pressed the restart button for 45 second. the screen went blank and the picture with the tree comes up. The name kindle on top of the screen is not black. and nothing happens. I left i… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,405 satisfied customers
My Kindle paper white is frozen with the picture of the boy
My Kindle paper white is frozen with the picture of the boy reading under the tree. I have held the start button down for differing periods of length - after about 10 to 15 seconds the screen goes whi… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
I have been reminded of low memory and now cannot open
I have been reminded of low memory and now cannot open kindle to delete at least 40 books from library … read more
Randy Boman
Randy Boman
2,174 satisfied customers
I have a 2017 kindle paperwhite that has been frozen on the
Hi, I have a 2017 kindle paperwhite that has been frozen on the screen with the little boy under the tree. I have tried resetting it various times while it is fully charged,by holding down the button … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
Frozen screen. shut dow=n holding button, count to 40.
frozen screen. shut dow=n holding button, count to 40. Repeated several times. Plugged it in last night. different is screen, abstract shapes. Was able to swipe. Opened to my List. Clicked on book, sa… read more
Nathan
Nathan
Bachelors of Science
34,811 satisfied customers
My Kindle has frozen and won't re-boot. It is stuck now on
My Kindle has frozen and won't re-boot. It is stuck now on the Home page. I think it is a Kindle PaperWhite? … read more
Randy Boman
Randy Boman
2,174 satisfied customers
I have an original Kindle....5 years old. Suddenly, scree,
I have an original Kindle....5 years old. Suddenly, scree, grayed and froze in the middle of reading. I have tried to reboot but the screen stays on the page where is was frozen. I can seen the words … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
My Kindle stopped working in the middle of a book order. The
My Kindle stopped working in the middle of a book order. The tree screen came on but the cursor doesn't move across the screen. The battery doesn't hold a charge and the kindle doesn't come on even wh… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
My Kindle has been doing strange things the last few days
My Kindle has been doing strange things the last few days suddenly leaving the page and going to a page with a tree and a bar across the bottom, when i got back to book it was back many pages from whe… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy Boman
Randy Boman
2,174 satisfied customers
I have a Kindle Touch, maybe 6 months old. Several books,
I have a Kindle Touch, maybe 6 months old. Several books, etc, are in it. Started actking VERY slowly, with slowly turning pages. Now won't do anything. The button below the screen does nothing.Turnin… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindles screen is frozen, on the top it says Critical Battery.
My kindle's screen is frozen, on the top it says Critical Battery. In the middle it says the battery is empty. It won't shut off or turn on. I put it on the charger but still nothing. I tried holding … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle will not turn off . it is froze on the screen saying
my kindle will not turn off . it is froze on the screen saying kindle with the tree and boy reading underneath. I have recharged, tried holding the on off button for 20 seconds and it still won't work… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I purchased one of the original kindle readers about 2 years
I purchased one of the original kindle readers about 2 years ago for my grandson (we also have a Fire and a Kindle touch). It appears it has frozen. He last used it about 2 months ago. I tried holding… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My screen is frozen on the page with the tree and boy, saying
My screen is frozen on the page with the tree and boy, saying SLIDE AND RELEASE THE POWER SWITCH TO WAKE I have tried plugging it to a wall for 2 minutes , doesn't work I had charged it over night on … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I picked up my kindle yesterday after not using it for 3 weeks.
I picked up my kindle yesterday after not using it for 3 weeks. It said the battery was ctitacally low and needed to be powered up. I hooked it up to a usb in the wall for 3 hours then put it on the c… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hello My kindle (2nd generation) has been frozen for weeks.
Hello My kindle (2nd generation) has been frozen for weeks. The screensaver is frozen and I cannot get the kindle to wake up despite sliding the tab over to wake it up. On my first kindle there was a … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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