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Message kindle needs repair now i have a blank screen. About
message kindle needs repair now i have a blank screen … read more
VanHilton M
VanHilton M
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Bachelor of Science and Information Technology
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My Kindle 7 or 8 will not charge. Tried other USB cords and
My Kindle 7 or 8 will not charge. Tried other USB cords and nothing seems to work. Screen shows battery with a red line at top. Will not turn off or on. Best I have gotten is a thunder bolt that goes … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
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I am unable to do anything with my kindle...it is frozen.
I am unable to do anything with my kindle...it is frozen. Right now it is frozen on "do you want to shut down...." … read more
Cory
Cory
Vocational, Technical or Trade Scho
654 satisfied customers
My" Paper" Kindle is frozen! I clicked on "Store," and then
My "White Paper" Kindle is frozen! I clicked on "Store," and then tried to get back to "Home," but nothing happens, no matter what I do. The battery was about half charged, so I plugged the device int… read more
Viet - Printer Tech
Viet - Printer Tech
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I turn on my Kindle and get the message: Do you want to shut
I turn on my Kindle and get the message: Do you want to shut down your Fire? Nothing happens when I push either : Cancel OR Power off. … read more
technicalcat
technicalcat
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I can't get my Kindle Fire to open - the screen goes from light
I can't get my Kindle Fire to open - the screen goes from light to dark to light again. I had tried to shut it down because it wouldn't open, but it won't shut down either. Any suggestions on what I s… read more
Viet - Printer Tech
Viet - Printer Tech
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My Kindle paper seems to be frozen on a screen saver pic. It
My Kindle paper white seems to be frozen on a screen saver pic. It also has been on charge for hours and hours but still shows an ***** *****ght. I depress the on/off for ages but nothing happens.… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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Hi, After about 8months I wanted to re-use my kindle touch
Hi, After about 8months I wanted to re-use my kindle touch yesterday (during all this time it was set off!). Of course it was completely uncharged (picture on screen of a empty battery and below a pic… read more
Richard
Richard
Customer Service
IT Manager, Consultant
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My Kindle Fire wont accept a charge for more than a couple
My Kindle Fire won't accept a charge for more than a couple of minutes. I have tried the re-boot by holding the on-off button for 20 seconds and then starting it up again. It won't immediately start c… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My Kindle Fire got wet but still worked fine for a day but
My Kindle Fire got wet but still worked fine for a day but now when I turn it on it goes to the yellow "swipe" but when I try to swipe it it won't move and eventually goes to a page that shows the boo… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Laid my Kindle down for a little bit(in the middle of a story)
Laid my Kindle down for a little bit(in the middle of a story) and when I came back to start reading again it said it was updating and I had never had that happen before so I laid it back down(frustra… read more
Cris
Cris
Technician
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My Kindle Fire which I got at Christmas from my family is stuck.
My Kindle Fire which I got at Christmas from my family is stuck. Cannot do a thing with it. I was looking at the Weather Channel app and looking at the maps as my kids just left on a cruise to the Bah… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I dropped my Kindle. Now it just stays on on one page...it
I dropped my Kindle. Now it just stays on on one page...it won't turn off, go to menu or anything else...it just stays frozen on a page from the book I'm reading. What can I do?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Fire, purchased less than 90 days ago, when. I
My Kindle Fire, purchased less than 90 days ago, when gray. I turned it on, started to read my book, the screen went gray, it won't turn on...turn off...no response....just dimmly lights up with a gra… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
21,758 satisfied customers
Screen went blank without warning. Will not come back on.
Screen went blank without warning. Will not come back on. When I plug in charger, light is red, then after it turns green, I check and it is fully charged, but off charger, it goes blank. I just bough… read more
Electronic Tech
Electronic Tech
IT Consultant
Bachelor's Degree
490 satisfied customers
I charged my kindle. I have tried ti turn it on, no on lite,
I charged my kindle. I have tried ti turn it on, no on lite, I have also tried holding the on button for 30 sec. Help!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
I just got my kindle replacement. The battery ran down today
I just got my kindle replacement. The battery ran down today and I put it on the charger. A message came on that said that the battery was too low to run the device. I should wait 15 minutes and try a… read more
John
John
Bachelor's Degree
6,222 satisfied customers
I do not think my new kindle is working. I did not get any
I do not think my new kindle is working. I did not get any kind of manual withn it !! I was so excited to get it, and it doesn't do anything. I did charge it, but the green light goes off when I try o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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