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Frozen screen. shut dow=n holding button, count to 40.
frozen screen. shut dow=n holding button, count to 40. Repeated several times. Plugged it in last night. different is screen, abstract shapes. Was able to swipe. Opened to my List. Clicked on book, sa… read more
Nathan
Nathan
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Bachelors of Science
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My kindle won't open, Started last night - all I have done
Started last night - all I have done is to hold the on/off switch for 15-20 Seconds. I get an opening screen and a power off dialog box that asks whether I wish to cancel or shut down my kindle - I push down the "button" and nothing happens. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,835 satisfied customers
I have a kindle fire. I get the amazon logo then the "fire"
I have a kindle fire. I get the amazon logo then the "fire" word but then the screen just stays dark. I have tried holding the start button down for 40 secs as recommended but no luck . Any ideas??? … read more
Nathan
Nathan
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My Paperwhite has completely died, it will show the Kindle
My Paperwhite has completely died, it will show the Kindle logo but then nothing. O have tried charging it over night and with a different charging system,bstill nothing … read more
Anthony_Infotech
Anthony_Infotech
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Vocational, Technical or Trade Scho
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I can't get my Kindle Fire to open - the screen goes from light
I can't get my Kindle Fire to open - the screen goes from light to dark to light again. I had tried to shut it down because it wouldn't open, but it won't shut down either. Any suggestions on what I s… read more
Viet - Printer Tech
Viet - Printer Tech
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Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
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I was reading on my Kindle Touch last night, the battery was
I was reading on my Kindle Touch last night, the battery was dying, so I had it on the charger today. It is now fully charged and won't turn on. I have held down the on button for 20 to 30 seconds and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I gave my mother a kindle white. She opened it, not knowing
I gave my mother a kindle white. She opened it, not knowing it was a touch sensitive book and pressed the language chinese. And now everything is in that language. How do I change that to English? And… read more
Cory
Cory
Vocational, Technical or Trade Scho
653 satisfied customers
I dropped my kindle. Now the screen is split across the corner.
I dropped my kindle. Now the screen is split across the corner. The top half is frozen on the page I was on. Can this be fixed?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I just got a new kindle and was reading info about transferring
I just got a new kindle and was reading info about transferring content from my old one. I put it away and got on plane. When I picked it up again it was frozen with half of the page that I had been r… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
it looks like half the words have bled onto the front of the
it looks like half the words have bled onto the front of the screen. i dont think anyone sat on it. it was sitting on the table and when i went back to it half the screen didnt work. even when you cut… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle has "frozen" on the page of the book I was reading
My kindle has "frozen" on the page of the book I was reading and the "face page that shows up when it's put to sleep is actually showing through the letters on the book page, and half of the screen is… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I bought a Kindle for a friend, recently and now half of the
I bought a Kindle for a friend, recently and now half of the screen is immobile. I have tried charging the Kindle, turning it off completely, but nothing seems to work. The top half of the screen is f… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
The top half of my screen is frozen with a pervious page.
The top half of my screen is frozen with a pervious page. Turning the unit off has no effect. How do I clear the top half of the screen?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
How do I take the cover off a Kindle E Reader I am having
How do I take the cover off a Kindle E Reader? I am having trouble and don't want to break it. Thanks. Hope you can help me! Jill… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My granddaughters Kindle is broken. It was a Christmas gift,
My granddaughter's Kindle is broken. It was a Christmas gift, 2009 or 2010. The top half of the screen is scored with straight vertical and horizontal lines through a background gray/white pattern or … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle is frozen . It shows the logo (tree and reader,
My kindle is "frozen". It shows the logo (tree and reader, etc) and a bar with half black and half white. I have a full charge, but it will not respond to any command. Thank you… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
my kindle has stopped working!symptoms are -on unpacking my
my kindle has stopped working!symptoms are:-on unpacking my device and setting up it worked perfectly and I downloaded a number of books.Iread one book and am half way through another .The next mornin… read more
Andy
Andy
Design Engineer
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6,856 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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