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Related E-Readers Questions
My Kindle paper white is frozen with the picture of the boy
My Kindle paper white is frozen with the picture of the boy reading under the tree. I have held the start button down for differing periods of length - after about 10 to 15 seconds the screen goes whi… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
The light. The screen will not light up properly, only shows
The screen will not light up properly, only shows boy under the tree in shaded tone. Have tried holding starter for 20 seconds & have recharged the battery. Still not working. I have had the kindle for about 6 months, white light model, thanks Pearl … read more
Josh
Josh
7,823 satisfied customers
I have a 2017 kindle paperwhite that has been frozen on the
Hi, I have a 2017 kindle paperwhite that has been frozen on the screen with the little boy under the tree. I have tried resetting it various times while it is fully charged,by holding down the button … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
Frozen screen. shut dow=n holding button, count to 40.
frozen screen. shut dow=n holding button, count to 40. Repeated several times. Plugged it in last night. different is screen, abstract shapes. Was able to swipe. Opened to my List. Clicked on book, sa… read more
Nathan
Nathan
Bachelors of Science
34,765 satisfied customers
Kindle page frozen - can not get to settings. Over noght.
kindle page frozen - can not get to settings JA: When did you last charge your Kindle? Customer: over noght. just turned it on. battery at 100% JA: Have you tried a force reboot (pressing and holding … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
We have oneof the original Kindles. When it is charged and
We have oneof the original Kindles. When it is charged and we try to turn it on the screen simply flashes "Amazonkindle - with the tree and the reader" about one cycle per second. The screen is black … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
I have an Amazonkindle and it has stopped working.
I have an Amazonkindle and it has stopped working JA: What brand and model of e-reader do you have? Customer: amazonkindle JA: How long has this been going on with your e-reader? What have you tried s… read more
Harry
Harry
2,803 satisfied customers
My wife's Kindle paperwhite died this morning so I went out
My wife's Kindle paperwhite died this morning so I went out and bought a new one. I am in the process of getting It registered and ran in to the problem of giving it our username and Password. Is ther… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,282 satisfied customers
I have and old Kindle about 8 years old it is completely
hello i have and old Kindle about 8 years old it is completely frozen i've tried using the slider for 30 seconds and alt r it has come up with the bar but it is also now frozen I left it overnight it … read more
Josh
Josh
7,823 satisfied customers
Kindle 5th generation 5 position switch -- frozen on tree
Kindle 5th generation 5 position switch -- frozen on tree page with bar one third across. charged for 3 hours, still no green light. Pressed home button then on switch for 60 seconds and left for 10 m… read more
Randy Boman
Randy Boman
2,174 satisfied customers
I had my Kindle plugged into my Imac charging, and I just received
I had my Kindle plugged into my Imac charging, and I just received a message that I had improperly ejected my Kindle when I hadn't. Now I can't see it on my desktop nor can I use my Kindle. Hellp… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
I have a Kindle Touch, maybe 6 months old. Several books,
I have a Kindle Touch, maybe 6 months old. Several books, etc, are in it. Started actking VERY slowly, with slowly turning pages. Now won't do anything. The button below the screen does nothing.Turnin… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
My kindle is frozen with the boy under the tree and the loading
My kindle is frozen with the boy under the tree and the loading bar solid on left about 1 inch. Please help!… read more
Thomas
Thomas
IT Manager
Associate Degree
1,651 satisfied customers
My first generation kindle froze in the middle of a hard reboot
My first generation kindle froze in the middle of a hard reboot last night and would not turn off or finish the reboot. It has been charging for several hours and the light is still yellow and the scr… read more
Josh
Josh
7,823 satisfied customers
my kindle will not turn off . it is froze on the screen saying
my kindle will not turn off . it is froze on the screen saying kindle with the tree and boy reading underneath. I have recharged, tried holding the on off button for 20 seconds and it still won't work… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
There is something wrong with my kindle. I havent used it in
There is something wrong with my kindle. I havent used it in about a month. Now after charging it, i try turning it on and using it and it is really, really slow. And it cant load any books. The home … read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
My screen is frozen on the page with the tree and boy, saying
My screen is frozen on the page with the tree and boy, saying SLIDE AND RELEASE THE POWER SWITCH TO WAKE I have tried plugging it to a wall for 2 minutes , doesn't work I had charged it over night on … read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
Need to reset my kindle model # XXXXX Back cover doesnt
Need to reset my kindle model # XXXXX Back cover doesn't come off that I can see-I cannot find how to get into the kindle at all and I do not see a reset button on the exterior anywhere. My screen is … read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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