E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

MY kindle fire will not register. Keep getting a message unable

Customer Question
MY kindle fire will not...
MY kindle fire will not register. Keep getting a message unable to connect to the registation server.
Submitted: 5 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Expert: Rod, Engineer replied 5 years ago
Rod, Engineer
Category: E-Readers
Satisfied Customers: 4501
Experience: Design Engineer, using E-books in system integration.
Hi,

Did you purchase this yourself directly from Amazon, or was it a gift for you?

Thanks,
Rod
Ask Your Own E-Readers Question
Customer reply replied 5 years ago
I bought it at best buy store.
Expert: Rod, Engineer replied 5 years ago
Hi,

Do you have an Amazon account?

Thanks,
Rod
Ask Your Own E-Readers Question
Customer reply replied 5 years ago
Yes
Expert: Rod, Engineer replied 5 years ago
Hi,

Go to Amazon.com and login to your account. See if the Kindle Fire is registered under your account (also, sometimes it is easier to register it there) by entering the serial number under My Kindle, Register a Kindle.

You are showing a network connection Okay? You can use the browser (Web Tab) and access the Web?

Thanks,
Rod
Ask Your Own E-Readers Question
Customer reply replied 5 years ago
I can not use the brouwser or access the web. I have an x showing by my wi fi symbol on my kindle. I have tryed to register through amazon but did not use my serial number on my kindle.
Expert: Rod, Engineer replied 5 years ago
Hi,

You are not connecting to the internet then with the Fire - do you have a wireless router in your home (WiFi)? If so, do you know the password XXXXX the wireless router?

Thanks,
Rod
Ask Your Own E-Readers Question
Customer reply replied 5 years ago
I have a mobile Mi Fi from verizon. Password XXXXX
Expert: Rod, Engineer replied 5 years ago
Hi,

When you go to the wireless network settings on the Fire, does your MiFi show up and do you enter the password XXXXX then still get the X?

Do you have more than five devices currently connected?

Do you have good 3G or 4G coverage displayed by your phone?

Thanks,
Rod
Ask Your Own E-Readers Question
Customer reply replied 5 years ago
when I go to wireless networking it says it is connected. It is a solid purple color on the mifi device.
Expert: Rod, Engineer replied 5 years ago
Hi,

Are you entering the password XXXXX the MiFi? If not, it will connect, but not authorize the device to go to the internet.

Do a manual configuration and enter the password XXXXX the Fire into the network settings.

Thanks,
Rod
Ask Your Own E-Readers Question
Customer reply replied 5 years ago
how do i get to network settings all i have is wirless network.
Expert: Rod, Engineer replied 5 years ago
Hi,

Select WiFi and then Add a Network - enter you MiFi name and the password.

Thanks,
Rod
Ask Your Own E-Readers Question
Customer reply replied 5 years ago
the x is still on there.
Expert: Rod, Engineer replied 5 years ago
Hi,

I am not certain what the problem is - it might be a compatibility problem with the Fire and your MiFi adapter.

I will opt out and perhaps another expert can assist. Also, I will request this be sent to Cell Phone category - as those experts may be able to help better with the MiFi adapter.

Thanks,
Rod
Ask Your Own E-Readers Question
Expert: Engineer John C., E-Readers Expert replied 5 years ago
Engineer John C., E-Readers Expert
Category: E-Readers
Satisfied Customers: 14602
Experience: Computer Science Engineer and A+ Certified
Hello, I am Engineer John C., I will be your expert today.

Do you have a computer with Windows 7 or Mac OS that can actually connect to your wireless internet? This would help to confirm your wireless network password.

If you have Windows 7, please follow the steps below:

Please follow the steps below from your computer with Windows 7 connected to internet via wireless and you will see the network key:

1- Click Start

2- Click Control Panel

3- NOW, make sure you select "View by: LARGE ICONS" on the upper right corner.

4- Click "Network and Sharing Center"

5- Click "Manage Wireless Networks" on the left

6- Double click your wireless network name

7- Click the "Security" tab

8- Click "Show characters"

9- Now find your password next to "Network security key". Write this password down.


Then, to connect to Wi-Fi follow these simple steps:

  1. Tap the Quick Settings icon
    View Full Image
    in the top right hand corner of the Home screen.

  2. Select Wi-Fi.

  3. Ensure Wireless Networking switch is in the on position.
View Full Image


A list of networks will appear. You may have to wait a moment as your Kindle detects networks in range. If your network doesn't appear tap the box next to Wireless Networking off and on to refresh the list.

  1. Tap the name of the network you wish to connect to from the list of available networks.

    Tip:
    When viewing Kindle Fire in landscape view, you may need to scroll through the list of available networks, using your finger to swipe through the list.

  2. If a lock symbol appears next to your network, it requires a password. Enter the characters of the password using the onscreen keyboard. (Here, please enter the password we just got from your computer)

  3. Tap Connect.

Tip: Tap the 123!? key to enter numbers or symbols. Tap the ABC key to return to the regular keyboard. Tap the Shift key (up arrow) for uppercase letters.

 

Once you are connected to a Wi-Fi network, Kindle Fire automatically connects to it again whenever that network is in range. If more than one previously used network is in range, your Kindle Fire automatically connects to the network that was most recently used.


Thank you

John C.
Computer Science Engineer
Ask Your Own E-Readers Question
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., E-Readers Expert
Category: E-Readers
Satisfied Customers: 14602
Experience: Computer Science Engineer and A+ Certified

Engineer John C. is online now

How JustAnswer Works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy Customer, New York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C., Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

Alex, Los Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GP, Hesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

Justin, Kernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

Esther, Woodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

Robin, Elkton, Maryland

< Previous | Next >

Meet The Experts:

Dan T.

Master Technician

Satisfied Customers:: 140

DoD master electronics technician

Mike

Technician

Satisfied Customers:: 418

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Engineer

Satisfied Customers:: 593

Vice President of an Electronics Repair Company

Dr. Fix-It

Technician

Satisfied Customers:: 1378

... its a whole library in your hands.

Kriptokrit

E-Readers Technician

Satisfied Customers:: 1320

Over 6 years of experience in Electronics support service.

Andy

Ereader Expert

Satisfied Customers:: 1005

11yr exp. MS Elec Engg, Design Engineer.

Rod

Engineer

Satisfied Customers:: 4501

Design Engineer, using E-books in system integration.

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x