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I called in earlier today because my kindle was frozen. I
I called in earlier today because my kindle was frozen. I was instructed to plug the kindle into the computer. The tech spoke to my husband and said our computer was infected and we were transferred t… read more
Randy Boman
Randy Boman
2,169 satisfied customers
My kindle paperwhite is frozen. screen shows on top half
my kindle paperwhite is frozen. screen shows on top half latest down load bottom half man under tree..middle screen box "power..cancel,restart,screen off". Restart is frozen. full screen showing man u… read more
Randy Boman
Randy Boman
2,169 satisfied customers
I have a used kindle paper white that i never got around to
i have a used kindle paper white that i never got around to registering to me. i fried half it's screen the other day. so I can't even get the id number of the device. ??????? … read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,910 satisfied customers
Dle got on a page and stayed there. I tried every button I
dle got on a page and stayed there. I tried every button I could think of to get it to move, but nothing happened. I finally turned it off and the next day when I turned it on it was a blank white pag… read more
Randy Boman
Randy Boman
2,169 satisfied customers
I have a plain kndle with only wfi - its about 3 yrs old.
I have a plain kndle with only wfi - it's about 3 yrs old. After reading it one day and not turning it off...it became "stuck" on the page I had been reading. I was unable to turn it off. Eventually t… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,910 satisfied customers
I got a ppaperwhitw last wee. Bought and downloaded three
I got a ppaperwhitw last wee. Bought and downloaded three title Kindle User's gide Wind sand and stars Girl with the dragon tatoo. To begin with all 3 titles would show on cover page, I could select t… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
My kindle is frozen with half a picture of John Steinbeck on
My kindle is frozen with half a picture of John Steinbeck on the page. When I slide and release the power key it stays there and my book shoes up on just the bottom half so I can't read it. Is there a… read more
Cris
Cris
1,768 satisfied customers
My Kindle froze last night. I had been reading it on the plane,
My Kindle froze last night. I had been reading it on the plane, shut it down, went home and tried to read it before bed. But it froze on the Virginia Woolf page but it looks like at Etch-A-Sketch draw… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
I have a kindle from Christmas 2010. I love it! It is turning
I have a kindle from Christmas 2010. I love it! It is turning on but the screen saver will not go away. It is fully charged but seems frozen. Any suggestions to get the text to show again. Several boo… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,448 satisfied customers
Despite treating my kindle, which I got at Christmas, like
Despite treating my kindle, which I got at Christmas, like a baby and keeping it in an old woollen sock when not in use when I pulled it out to read last night only half the screen was visible the bot… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,448 satisfied customers
The page I was reading became frozen on a plane. Everything
The page I was reading became frozen on a plane. Everything is working behind the now half frozen screen. I have tried rebooting several times with no success. How do I clear the frozen half of the sc… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
My kindle has "frozen" on the page of the book I was reading
My kindle has "frozen" on the page of the book I was reading and the "face page that shows up when it's put to sleep is actually showing through the letters on the book page, and half of the screen is… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
I have lost my menu page (all the books I have read). I
I have lost my "menu" page (all the books I have read). I was trying to move everything into collections - at some point I had no menu page to go back to. Please - I miss my Kindle - Thanks. XXXXX… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
On a plane today I was bumped and the glass of water I was
On a plane today I was bumped and the glass of water I was holding got my Kindle a little wet. Now it is in sleep mode and when I slide the button to turn it on nothing happens. It was just fully char… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
I just got a Kindle, about 3 weeks ago. I had it in its nice
I just got a Kindle, about 3 weeks ago. I had it in its nice leather MarWare cover and was carrying it in the front of my carry-on roller bag on a trip to Boston. I had fully charged it before I left.… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
Took my kindle on an airplane, worked OK on plane, now will
Took my kindle on an airplane, worked OK on plane, now will NOT turn on- all I have is the "slide switch..." and nothing happens, it is fully charged up- tried holding it on for 20 seconds, no differe… read more
Andy
Andy
Design Engineer
MS Electrical Engineering
6,856 satisfied customers
Go to box appears in bottom half of screen. Enter location
"Go to" box appears in bottom half of screen. Enter location # XXXXX bottom "cover, table of contents, beginning, etc". Can't find a way to remove or close box. Can't read with the box. Have no idea h… read more
Mike
Mike
Technical Consultant
Working on MBA
1,312 satisfied customers
I have a Kindle DX which I purchased in March of this year.
I have a Kindle DX which I purchased in March of this year. I've traveled with it on planes before but always put it in my carryon luggage. On this last trip I packed it in my checked luggage and when… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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