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Related E-Readers Questions
My Kindle, 3rd generation nearly 6 years old, freezes up
My Kindle, 3rd generation nearly 6 years old, freezes up constantly and I have to continually preform the following to revive it. I'll be reading along and suddenly the page won't advance and none of … read more
Richard
Richard
Customer Service
IT Manager, Consultant
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My paperwhite has become very slow, especially when I turn
My paperwhite has become very slow, especially when I turn it on. Then I get a message saying there is a problem but it eventually comes on. … read more
Cory
Cory
Vocational, Technical or Trade Scho
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I have an Amazon Kindle that has frozen with the little boy
I have an Amazon Kindle that has frozen with the little boy sitting under a tree on the screen. Is there anything I can do to wake it up again?:… read more
Cris
Cris
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Hello there The screen froze so I did the 30sec restart.
Hello there The screen froze so I did the 30sec restart. The Kindle did the tree re-start where the books all disappear. Thought everything was back to normal when the books all came back. Selected th… read more
Jason Jones
Jason Jones
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I own a registered Amazon Kindle 3G WiFi. In the middle of
I own a registered Amazon Kindle 3G WiFi. In the middle of reading the device would not allow me to turn the page, forward or backwards. Charging it has not made a difference. Pressing any button make… read more
Josh
Josh
8,522 satisfied customers
my kindle appears to be frozen with a blank screen& a small
my kindle appears to be frozen with a blank screen& a small circle in the top left hand circle....the power button will n ot stay on unless you hold it.....can you help?… read more
Thomas
Thomas
IT Manager
Associate Degree
1,676 satisfied customers
May Kindle is freezing up. After it rest for a while it will
May Kindle is freezing up. After it rest for a while it will operate a few functions then freezes again. I have always kept it charged, so I don't think that is the problem. It is about 18 months old.… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
My reader is frequently freezing. This occurs in a variety
My reader is frequently freezing. This occurs in a variety of circumstances. I can restart it bu shutting down- when doing so it goes tot he bar with the word Kindle sLowly apppearing. When returning … read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
I was ordering new books and my kindle froze up. I re charged
I was ordering new books and my kindle froze up. I re charged it and it still shows a blank page with the name of the last book I was reading on top. The same book title shows at the top for any of th… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
Love my kindle. I dont have WiFi. My Health club recently
Love my kindle. I don't have WiFi. My Health club recently installed same so while going there to work out I took advantage of their WiFi to install a new book. I successfully connected to the WiFi bu… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
Kindle screen saver is muddied and overlaid. Will not open,
Kindle screen saver is muddied and overlaid. Will not open, and is fully charged. Can I reboot it somehow. Judge Milligan… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
my kindle reader froze on a page. None of the operational
my kindle reader "froze" on a page. None of the operational buttons would change anything. The buttons would work (they would 'click under slight pressure'..but nothing hap[pens. The kindle would not … read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
my kindle seems to be frozen. I go to a book and all i can
my kindle seems to be frozen. I go to a book and all i can get is a title page. kindle is fully charged.… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
My Kindle is frozen. The screen is blank. It is fully charged.
My Kindle is frozen. The screen is blank. It is fully charged. I purchased the Kindle in the spring and while I have not yet read a book on it, it is loaded with books to read as we are going on holid… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
My #2 kindle, Model #doo7 (# XXXXX small I cant read it) Kindle
My #2 kindle, Model #doo7 (# XXXXX small I can't read it): Kindle is almost 2 years old. It's begun being erratic..not turned to the page I' reading, after Home a book I'm reading heads to the front o… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
My kindle turns on and off, and switches to sleep , but it
My kindle turns on and off, and switches to "sleep", but it won't do anything else. When I try to open anything from the home screen, the underlining bar just scrolls up and down a few times then stop… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
When I try to re-start my kindle after it has switched itself
When I try to re-start my kindle after it has switched itself off, it often forgets where it was in the book being read. Bookmarks are also lost when this happens. The fault is erratic, and the kindle… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
10,789 satisfied customers
While I was reading, my Kindle suddenly went into Update Mode...and
While I was reading, my Kindle suddenly went into Update Mode...and never came out of it. When it said to wake it up, I either got a blank screen or a peculiar screen w/ only a few items on it that sh… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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