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Dr. Fix-It
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3024
Experience:  ... its a whole library in your hands.
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My Kobo e-reader is stuck with the screen updating . I have

Resolved Question:

My Kobo e-reader is stuck with the screen "updating". I have tried to reset it to no avail.
Submitted: 5 years ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 5 years ago.

Make sure have a good charge then...

Turn off the device. Turn it back on while holding the HOME button. This will trigger the factory reset. There is no YES/NO prompt - and please don't turn off the unit while it's doing this.
Customer: replied 5 years ago.
The reader will not respond to the Off/On button.
Expert:  Dr. Fix-It replied 5 years ago.

Another option would be to force the Kobo into an update mode

1. download the latest Desktop application at (For PC) (For mac)

2. Put your Kobo into upgrade mode by holding Menu+ Centre DPAD+ paperclip reset on the back of the device (you have to hold all 3 at the same time) this will force the Kobo to blank out and the light at the top will turn red

3. install the desktop application and press ctrl+ shift + u on the keyboard to turn on the update wizard.

4. follow the instructions but skipping through until step 5 (step 1 is redownloading the software which you should allow to happen)

5. follow all the steps to re-upgrade the Kobo.
Customer: replied 5 years ago.
I tried several times with the three point stance without result.
Expert:  Dr. Fix-It replied 5 years ago.
You will need to obtain a SD boot card with firmware update, please contact Kobo Customer care [email protected], or 1-855-732-3662.
Dr. Fix-It and 2 other E-Readers Specialists are ready to help you