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I put it on the charger yesterday although I had not
I put it on the charger yesterday although I had not received the warning to recharge. It was plugged in for 2-4 hours & when I took it off & tried to use it all that showed was the picture of a batte… read more
Josh
Josh
11,316 satisfied customers
It looks as though my Paperwhite will no longer recharge
It looks as though my Paperwhite will no longer recharge i.e. the battery must be kerput. Do I buy another Paperwhite or is it possible to replace the battery? (I'd prefer that because I have close to… read more
Nathan
Nathan
Bachelors of Science
41,441 satisfied customers
The screen is frozen with lines down part of the screen the
The screen is frozen with lines down part of the screen the screen. I have tried to reset and it is unresponsive. I cannot get to the home page or any other page. The kindle keyboard is fully charged.… read more
MD Sadique
MD Sadique
Engineer
Diploma in Applied Electronics and Instrumentation
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When I last tried to turn off my Kindle, it took three tries
When I last tried to turn off my Kindle, it took three tries of holding the switch to the right for a count of ten (approximately 10 seconds). Now, it will not respond to a turn-on using the same swit… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
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Dropped my kindle in the bath, the screen has frozen, my
Dropped my kindle in the bath, the screen has frozen, my green light is not coming on, but when I put the charger in the orange light comes on … read more
Nathan
Nathan
Bachelors of Science
41,441 satisfied customers
My kindle paperwhite is frozen. screen shows on top half
my kindle paperwhite is frozen. screen shows on top half latest down load bottom half man under tree..middle screen box "power..cancel,restart,screen off". Restart is frozen. full screen showing man u… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
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My Kindle will not charge. I plug it in and nothing??
My Kindle will not charge. I plug it in and nothing?? Thanks, ***** ***** … read more
Nathan
Nathan
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My Kindle Fire will not charge. If I plug it in I get a green
My Kindle Fire will not charge. If I plug it in I get a green light for a couple seconds then it goes to orange. the screen will not come on. I have held the button down for over 60 Seconds?… read more
Nathan
Nathan
Bachelors of Science
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I have not used my Kindle fire in a number of weeks. When I
I have not used my Kindle fire in a number of weeks. When I went to recharge the battery, the orange light showing it's re charging will not stay on.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
my kindle is about a year old, it will not charge, the green
my kindle is about a year old, it will not charge, the green lite turns on and then it will not do anything the orange will not turn on and it says battery too low to power on and it will turn off.… read more
Thomas
Thomas
IT Manager
Associate Degree
1,721 satisfied customers
I got my kindle one year ago on Mothers Day. Yesterday as
I got my kindle one year ago on Mother's Day. Yesterday as I was reading a message came on saying that they were updating and not to turn it off until it was done. Then a few hours later I got the low… read more
Thomas
Thomas
IT Manager
Associate Degree
1,721 satisfied customers
I had HD Fire, pllugged in wall with special USB cord/plug
I had HD Fire, pllugged in wall with special USB cord/plug and there are NO green or orange buttons lit up along top of device--only "white" battery looking icon far top right, time center top, and My… read more
Dr. Fix-It
Dr. Fix-It
Technician
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My kindle screen frozen - could not turn it on - green light
My kindle screen frozen - could not turn it on - green light came on and has stayed on for several hours. I used www.kindle.support. it said to hold power switch on for 20 seconds. I just did that - l… read more
AnswerManRob
AnswerManRob
Top Technician
Bachelor's Degree
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My Kindle is not responding at all. I have tried to charge
My Kindle is not responding at all. I have tried to charge it this morning but it is having no impact. It is just stuck on a screen which says "Please wait a moment while your Kindle starts up".… read more
Freddy M.
Freddy M.
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Vocational, Technical or Trade Scho
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I charged my kindle using the adapter. The indicater light
I charged my kindle using the adapter. The indicater light turned green then completely off. My kindle is frozen. I then tried hooking it up to the my computer using the USB but the computer won't rec… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
I just got my kindle replacement. The battery ran down today
I just got my kindle replacement. The battery ran down today and I put it on the charger. A message came on that said that the battery was too low to run the device. I should wait 15 minutes and try a… read more
John
John
Bachelor's Degree
6,222 satisfied customers
Today while using Kindle, screen froze up then went completely
Today while using Kindle, screen froze up then went completely blank. I put it on the charger, thinking it was low (but I had not received the "battery low" notice). I got the orange light on for abou… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
I bought a Kindle about 3 weeks ago on a trip. When I got
I bought a Kindle about 3 weeks ago on a trip. When I got home I charged the bettery and it showed it had a full charge and when I went to use it the charge was empty. HELP!… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Steve G.

Steve G.

Engineer

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Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,381 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

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1,320 satisfied customers

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MD Sadique

MD Sadique

Engineer

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Engineer in Applied Electronics & Instrumentation with 10 yrs+ experience in troubleshooting Electronic Devices and Repair

Sijad H.

Sijad H.

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Richard

Richard

Customer Service

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Avid repairer and trouble shooter of E-Readers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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