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AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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Pandigital Ereader The pandigital wont boot, it only loads

Resolved Question:

Pandigital Ereader
The pandigital won't boot, it only loads to the point of the paget that says pandigital novel
Submitted: 6 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 6 years ago.

AnswerManRob :

Hello and thank you for using JustAnswer.

AnswerManRob :

When you reboot it, are you resetting it or just turning it off and on? Also, is it a color model? Can you provide the model number off of it?

Customer: replied 6 years ago.

I'm here now..

The model number is: PRD07T20WBL1

Yes it is color

Expert:  AnswerManRob replied 6 years ago.
The frame of it is white correct?
Customer: replied 6 years ago.
Are you there?
Expert:  AnswerManRob replied 6 years ago.
Yes. I asked if the frame of the reader was white in color.
Customer: replied 6 years ago.

No it is black

I'm sorry I submitted that twice to you already hope you receive it this time

Customer: replied 6 years ago.
Did you receive my response that time? I see where it shows my reply.
Expert:  AnswerManRob replied 6 years ago.
Try resetting the reader by pressing and holding the power button for 15 seconds. If that doesn't work, let me know when you purchased the reader.
Customer: replied 6 years ago.
Nothing happened
Expert:  AnswerManRob replied 6 years ago.
When did you purchase the reader?
Customer: replied 6 years ago.
I got this as a present for Christmas 2010
Expert:  AnswerManRob replied 6 years ago.
That's great news. Your reader seems to have a hardware failure. It's covered by a one year warranty though. Contact Pandigital at(NNN) NNN-NNNN They will provide instructions on obtaining a warranty repair.

Have a great afternoon and thank you for using JustAnswer.
AnswerManRob and 2 other E-Readers Specialists are ready to help you
Customer: replied 6 years ago.

well I called them and they need for me to use the adapter plug on it for them to troubleshoot first. So I guess I have to wait until I'm home.