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Hello. Let me know when you are ready.
When does it ask you for the password?
when it is charging
What does it say on the screen?
it also says "move the 5-way down if you forgot your password." what is the 5-way?
The 5-way is the little 'joystick' controller on the right side
ok. now it says to call customer service the get help resetting the device. can you still help me or should i call them?
If you are seeing that password XXXXX then the only way to get the Kindle reset is to call Amazon, and have them remove this lock on the device.
Exactly. That's the only way to do it. It's a security measure to prevent access to the kindle in case it is stolen.
Let me know if you need any more help with this. If I answered your question, please don't forget to click the ACCEPT button.
ok. i guess that is all i needed then. this kindle thing is all new to me.
if i need help how do i contact you again?
I'm sure you will love it. Just bookmark this page, and you can come back to it at any time.
ok. how do i do that? i am not the fluent with the computer either. i use it for work but, not the lil extras like book marking a page.
Just press the CTRL key and the "D" key at the same time. Then click the OK key on the small window that comes up.
ok. thank you.
No problem. Please don't forget to click the ACCEPT button. Any bonuses and feedback are greatly appreciated.