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Is it a kindle with wifi and 3G ?
It has wifi, I'm not sure about 3G
What is the age of your kindle ?
Thanks for your patience...
Lets try resetting the unit .............
follow the steps below-
Remove your Kindle from the charger if connected. Slide the power switch to the on position and hold it there for 30 seconds.
then release the switch. After about 5 to 10 seconds the Kindle will flash on and off several times. The Amazon logo will appear along with a progress bar showing the Kindle is restarting
Tell me how it goes!
Sorry, my internet went down while I was talking to you yesterday. So I didn't get your message until now. I tried what you suggested, the green light did come on, it hadn't been doing that; however, it didn't stay on and the Kindle still will not come on. Any other ideas??
I'm glad you are still there.
We love to help our customers.
Is your kindle fully charged.
I'm not sure because it wouldn't come on, but I had it plugged in for about 8 hours.
What is the age of your Kindle ?
I got it from new from Amazon 3 months ago.
Please try resetting once again
Please slide and hold the power buton for full 30 seconds
I tried again. This time I didn't even get a green light.
let me clarify...........Is your kindle connected to the computer ?
It seems to be hardware problem
Give me a minute
let me clarify
Were you able to see the charging indicator last night on the kindle ?
I'm not sure what that is or where it is.
On the base of the kindle there is a charge light
I've plugged it in and can see yhe charging indicator
If charging indicator is on it verifies that the AC adapter is fine and the battery has gone bad
You have to immediately send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# XXXXX to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one . Here is the link for Kindle Service and Warranty information along with their phone number.
You don't need to worry because your unit has warranty and amazon will repair it for free
Immediately send it to amazon without any delay.
So now what do I do?
You can also contact kindle support at United States: 1-866-321-8851 Outside the United States: 1-206-266-0927
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