Connect one-on-one with an e-reader expert who will answer your question
Expert avatar
Dan T., Master Technician
142 satisfied customers
DoD master electronics technician
Pearl avatarPearl Wilson, Assistant
Electronics Technician is Online Now

E-reader questions? Ask a expert online now.

Verified e-reader experts are online around the clock and ready to answer your question online or by phone. 

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,381 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Don't live with e-reader problems when you don't have to


The definition of an e-reader is any portable device that can display text on a screen and has optimized readability and battery life for this purpose. Tablet computers can act as e-readers using book apps, but their batteries generally require daily charging, unlike e-readers.


E-readers and tablets have become wildly popular since their inception in the mid-2000s, due to their portability, the ability to download books via an Internet connection, and the many options for type size.


As any electronic device, however, they come with a set of common and even some uncommon problems, such as freezing, failing to hold a charge, and WiFi connection issues. Also, many problems arise from the need to manage accounts at Amazon or other sellers on a computer before getting books to download to a reader.


If you're having a problem with your e-reader at any time, day or night, and you want to get on with reading that great book, the technicians on JustAnswer are immediately available. Best of all, you can ask follow-up questions and only approve payment when you're completely satisfied.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
Related E-Readers questions
Kindle wont connect with wifi. Have put it in and am using
Have put it in and am using the usual password, but it wont accept it … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,809 satisfied customers
Says I cannot sign in. When I go to serrings I cannot find
Says I cannot sign in. When I go to serrings I cannot find what is wanted as far as password ***** … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I accidentally X'd out everything on my Kindle fire by
I accidentally X'd out everything on my Kindle fire by pressing the square icon and x ing out everything on the screen. Now all I get on the screen is a mountain scene and the statement "your recent s… read more
Cris
Cris
1,310 satisfied customers
I have a kindle fire and I am unable to connect it with WiFi
I have a kindle fire and I am unable to connect it with WiFi because the date and time are incorrect. I hav tried turning off and turning back on. I have left the device off for a few minutes … read more
Randy***** CellTech
Randy***** CellTech
1,842 satisfied customers
When my ereader is connected by wire to my computer it shows
When my ereader is connected by wire to my computer it shows up as d:. … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I have a Swiss kindle and everything is in German - need US
I have a Swiss kindle and everything is in German - need US bookstore … read more
Expert
Expert
On purchasing a book, the system highlights a problem with
On purchasing a book , the system highlights a problem with the payment method and won't download. … read more
Pete
Pete
Engineer
Bachelor's Degree
9,771 satisfied customers
It's a kindle fire, actually-- 6th generation--I'm unable to
it's a kindle fire, actually-- 6th generation--I'm unable to connect to the wifi--I've tried a hard reset, made sure that it wasn't in airplane mode, verified that my internet is working (as I have nu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
It's frozen. The screen says 'please wait a moment while
The screen says 'please wait a moment while your Kindle starts up' … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
My kindle is over 5-8 years old, probably the cheaper
Hello. My kindle is over 5-8 years old, probably the cheaper version. I started having trouble turning it on but now I cannot turn it off. When I try to either turn it on or off, the green light does … read more
Randy***** CellTech
Randy***** CellTech
1,842 satisfied customers
I need to connect my amazon kindle to wifi. Not much I was
I need to connect my amazon kindle to wifi JA: How long has this been going on with your Kindle? What have you tried so far? Customer: not much I was paying but my chg. # changed JA: Anything else you… read more
Harry
Harry
2,269 satisfied customers
My wi-fi network does not appear on my kindle. I tried to
my wi-fi network does not appear on my kindle JA: Does your network appear in the Wi-Fi list on your Kindle? Customer: no JA: Are other devices (computer, phone, etc.) connecting to the router? Custom… read more
Cris
Cris
1,310 satisfied customers
Need some one who can give me real answers to my problems. I
need some one who can give me real answers to my problems … read more
Harry
Harry
2,269 satisfied customers
I have lost wi-fi connection and am unable to enter info on
I have lost wi-fi connection and am unable to enter info on my Kindle … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I have a new bank card number to register. Backlit kindle
dont know how to register went to buy a book lastnight and amazon said there was a problem with payment … read more
Nathan
Nathan
Bachelors of Science
24,890 satisfied customers
My kindle password will not work. I had an older kindle ,6-7
I had an older kindle ,6-7 years. I have not used it for months. I just bought a new fire HD 10. when I went to use it it would not axept my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
I THINK MY KINDLE HAS A VIRUS. WHEN I SWITCH IT ON. WHEN I A
I THINK MY KINDLE HAS A VIRUS. WHEN I SWITCH IT ON … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
I cant set up me credit card. Kobo h2o. Just got it Friday.
i cant set up me credit card JA: What brand and model of e-reader do you have? Customer: kobo h2o JA: How long has this been going on with your H2O? What have you tried so far? Customer: Just got it F… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,598 satisfied customers

No e-reader question is too difficult for the Experts


E-reader Experts on JustAnswer have solved thousands of problems, such as:


  • Why can't I turn the page on my laptop with the book app I'm using?
  • I keep getting an error message when I try to download a book.
  • I can't restart my Kindle and I don't know my log-in name or password.
  • Why don't my books show up in my library?
  • How do I move my library from one device to a new one?

Before consulting with an e-reader technician, you should have the following information available:


  • Manufacturer and model of the e-reader
  • Specifics of the problem
  • How long the problem has been going on
  • What you've already tried, including whether you've tried to reboot the e-reader

With this information, the technician will be able to solve your problem promptly and efficiently, and get you back to your book.