Connect one-on-one with an e-reader expert who will answer your question
Expert avatar
Dan T., Master Technician
142 satisfied customers
DoD master electronics technician
Pearl avatar
Pearl Wilson, Assistant
Electronics Technicians are Online Now

E-reader questions? Ask a expert online now.

Verified e-reader experts are online around the clock and ready to answer your question online or by phone. 

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Steve G.

Steve G.

Engineer

603 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,381 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 14 years of experience in Electronics support service.

MD Sadique

MD Sadique

Engineer

414 satisfied customers

Engineer in Applied Electronics & Instrumentation with 10 yrs+ experience in troubleshooting Electronic Devices and Repair

Sijad H.

Sijad H.

Technician

75 satisfied customers

3+ years repairing various handheld electronics systems

Richard

Richard

Customer Service

2,374 satisfied customers

Avid repairer and trouble shooter of E-Readers

< Previous | Next >

Don't live with e-reader problems when you don't have to


The definition of an e-reader is any portable device that can display text on a screen and has optimized readability and battery life for this purpose. Tablet computers can act as e-readers using book apps, but their batteries generally require daily charging, unlike e-readers.


E-readers and tablets have become wildly popular since their inception in the mid-2000s, due to their portability, the ability to download books via an Internet connection, and the many options for type size.


As any electronic device, however, they come with a set of common and even some uncommon problems, such as freezing, failing to hold a charge, and WiFi connection issues. Also, many problems arise from the need to manage accounts at Amazon or other sellers on a computer before getting books to download to a reader.


If you're having a problem with your e-reader at any time, day or night, and you want to get on with reading that great book, the technicians on JustAnswer are immediately available. Best of all, you can ask follow-up questions and only approve payment when you're completely satisfied.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
Related E-Readers questions
I want to order the kindle version of Walking Each Other
I want to order the kindle version of Walking Each Other Home Again by Laurie Oman. … read more
Anas
Anas
1,123 satisfied customers
I lost one of my order on kindle e book. No that's it
I lost one of my order on kindle e book JA: Is there anything else the E-Reader Expert should know before I connect you? Rest assured that they'll be able to help you. Customer: no that's it… read more
OakdaleTech
OakdaleTech
Owner
305 satisfied customers
I have a kindle paperwhite. I need a new charger for it.
I have a kindle paperwhite. I need a new charger for it. Don't know what generation it is or how to find when I bought it. … read more
Anas
Anas
1,123 satisfied customers
I have bought a new Kindle and registered it but only one
i have bought a new Kindle and registered it but only one book is available. The full collection can be seen on the laptop but how do I get the books on to the Kindle … read more
Nathan
Nathan
Bachelors of Science
39,497 satisfied customers
We have Kindle Model LG DLC 100 How to get and replace
We have Kindle Model LG DLC 100 How to get and replace battery? … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,269 satisfied customers
I just got a Kindle Paperwhite and it wont accept my
I just got a Kindle Paperwhite and it wont accept my password ***** my wi fi … read more
Anas
Anas
1,123 satisfied customers
I am having a problem down loading books I picked on my
I am having a problem down loading books I picked on my kindle … read more
Josh
Josh
10,200 satisfied customers
I did not use my kindle reader for weeks while I was in the
I did not use my kindle reader for weeks while I was in the hospital, now it does not come on, I have it charged … read more
Anas
Anas
1,123 satisfied customers
I need my amazon password to activate 2nd kindle. Forgotten
I need my amazon password ***** activate 2nd kindle. Forgotten Kindle password. … read more
Anas
Anas
1,123 satisfied customers
I have already tried to get help. There is nothing wrong
I have already tried to get help. There is nothing wrong with my Kobo e-reader. The problem is that I did not receive a book that was purchased. It was never downloaded. I checked again if I had purch… read more
Joseph L.
Joseph L.
District Manager
Master's Degree
62 satisfied customers
Can I access Cantook Station from my Kobo. Cantook astation
Cantook astation is used by mu public lirary to access French books. Can I access it like I can access Overdrive.… read more
Josh
Josh
10,200 satisfied customers
Bought book, kindle only brings up previous book; Just since
Bought book, kindle only brings up previous book; JA: How long has this been going on with your Kindle? What have you tried so far? Customer: Just since I bought "Attached" from Amazon prime JA: Is th… read more
Anas
Anas
1,123 satisfied customers
I forgot my password? Please tell me what it is. My kindle.
Yes but could I recover my password ***** I could not work the assistance tool. … read more
Anas
Anas
1,123 satisfied customers
I looked at a book possibly to purchase and now I can't get
I looked at a book possibly to purchase and now I can't get back to my library or home or the book I am reading. … read more
Anas
Anas
1,123 satisfied customers
I have forgotten my password. Kindle reader. At least a year
I have forgotten my password JA: Just to clarify, what device or product are you trying to access? Customer: kindle reader JA: When could you last access your Kindle? Customer: At least a year JA: Did… read more
Anas
Anas
1,123 satisfied customers
Kindle dead and cannot phone because i do not have cell
Kindle dead and cannot phone because i do not have cell phone and cannot use code entry required to reach support. … read more
Cris
Cris
1,896 satisfied customers
My wife and I share a prime account. we each have a Kindle
My wife and I share a prime account. we each have a Kindle Unlimited account. Both of our kindles seem to be registered in my name, so when she wants to buy a book it shows up on mine, not hers. … read more
Anas
Anas
1,123 satisfied customers
Forgot password for internet service for my kindle.
Forgot password ***** internet service for my kindle … read more
Anas
Anas
1,123 satisfied customers

No e-reader question is too difficult for the Experts


E-reader Experts on JustAnswer have solved thousands of problems, such as:


  • Why can't I turn the page on my laptop with the book app I'm using?
  • I keep getting an error message when I try to download a book.
  • I can't restart my Kindle and I don't know my log-in name or password.
  • Why don't my books show up in my library?
  • How do I move my library from one device to a new one?

Before consulting with an e-reader technician, you should have the following information available:


  • Manufacturer and model of the e-reader
  • Specifics of the problem
  • How long the problem has been going on
  • What you've already tried, including whether you've tried to reboot the e-reader

With this information, the technician will be able to solve your problem promptly and efficiently, and get you back to your book.