Connect one-on-one with an e-reader expert who will answer your question
Expert avatar
Dan T., Master Technician
142 satisfied customers
DoD master electronics technician
Pearl avatarPearl Wilson, Assistant
Electronics Technicians are Online Now

E-reader questions? Ask a expert online now.

Verified e-reader experts are online around the clock and ready to answer your question online or by phone. 

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

600 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,381 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Don't live with e-reader problems when you don't have to


The definition of an e-reader is any portable device that can display text on a screen and has optimized readability and battery life for this purpose. Tablet computers can act as e-readers using book apps, but their batteries generally require daily charging, unlike e-readers.


E-readers and tablets have become wildly popular since their inception in the mid-2000s, due to their portability, the ability to download books via an Internet connection, and the many options for type size.


As any electronic device, however, they come with a set of common and even some uncommon problems, such as freezing, failing to hold a charge, and WiFi connection issues. Also, many problems arise from the need to manage accounts at Amazon or other sellers on a computer before getting books to download to a reader.


If you're having a problem with your e-reader at any time, day or night, and you want to get on with reading that great book, the technicians on JustAnswer are immediately available. Best of all, you can ask follow-up questions and only approve payment when you're completely satisfied.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
Related E-Readers questions
HOW DO I DELETE OLD BOOKS FROM MY KINDLE. ITS JUST BECOME
ITS JUST BECOME REALLY SLOW AND SLUGGISH AND TRIPS OUT WHEN TRYING TO GET TO VARIOUS PAGES. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,162 satisfied customers
I am registering a new kindle e-reader. I have progressed as
I am registering a new kindle e-reader. I have progressed as far as registering with my present account, when i attempt to enter email and password ***** get error message ''incorrect password''. my p… read more
Randy***** CellTech
Randy***** CellTech
1,999 satisfied customers
I have a new kindle and have connected to my wi-fi. I get an
I have a new kindle and have connected to my wi-fi. I get an otherwise blank page except for the words "connecting to Amazon..." in the centre of the page and "Register" on the top left-hand corner. N… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,587 satisfied customers
It shut down and is now asking me to set up the ereader. I
It shut down and is now asking me to set up the ereader. I follow the steps and join wifi etc. then when it checks for updates message says "something went wrong. please try again>" … read more
Randy***** CellTech
Randy***** CellTech
1,999 satisfied customers
Kindle Create Support, I am creating an ebook with embedded
I am creating an ebook with embedded sound files. When the sound icon is activated that sound player comes up and block the view of the sheet music on the screen. Is there a way that the sound player can be less conspicuous when activated? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,162 satisfied customers
My kindle burned in a fire. Is there anyway to recover my
My kindle burned in a fire. Is there anyway to recover my books for a new kindle? … read more
Stephen FS
Stephen FS
Owner of an Electronics Repair Shop
Bachelors of Science
257 satisfied customers
I let my kindle battery run down. Now it will not recharge
I let my kindle battery run down. Now it will not recharge beyond 3%. … read more
Nathan
Nathan
Bachelors of Science
28,266 satisfied customers
PASSWORD ON BACK OF NOOK WIIL NOT WORK. SIMPLE NOOK. 3 YRS I
PASSWORD ***** BACK OF NOOK WIIL NOT WORK JA: What brand and model of e-reader do you have? Customer: SIMPLE NOOK JA: How long has this been going on with your e-reader? What have you tried so far? Cu… read more
Randy***** CellTech
Randy***** CellTech
1,999 satisfied customers
I cannot log in to my account. Have not been able to since I
have not been able to since I have been trying to purchase books for my kindle … read more
Randy***** CellTech
Randy***** CellTech
1,999 satisfied customers
Friend gave me his Kindle and a kindle fire. How do I reset
friend gave me his Kindle and a kindle fire. How do I reset them … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,587 satisfied customers
Cannot sign to my acount. On my computer. What do you mean
cannot sign to my acount JA: What brand and model of e-reader do you have? Customer: on my computer JA: How long has this been going on with your e-reader? What have you tried so far? Customer: what d… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,162 satisfied customers
My, to kindle is showing a waking up status and i cant open
my, to kindle is showing a waking up status and i cant open my books … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
17,017 satisfied customers
I'm kindle input slot is broken. How can I transfer what's
I'm kindle input slot is broken. How can I transfer what's in this kindle to another ereader … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
2,086 satisfied customers
My Kindle has problems with my credit card. As a r esult for
My Kindle has problems with my credit card. As a r esult for a consideabl;e time I have been unable to buy books. . i can't find out what the problem is/ … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,540 satisfied customers
I have forgotten my password. Yesterday 21 April. No - how
I have forgotten my password JA: When could you last access your device? Customer: yesterday 21 April JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you do… read more
Jason Jones
Jason Jones
AAS Information Technology
2,703 satisfied customers
A blank square has appeared in middle of passcode screen
a white blank square has appeared in middle of passcode screen preventing me entering passcode … read more
Randy***** CellTech
Randy***** CellTech
1,999 satisfied customers
I am not able to remember my password......help. It is a new
I am not able to remember my password......help JA: When could you last access your device? Customer: It is a new one, paperwhite JA: Did you try resetting through Amazon's online password ***** tool?… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
10,642 satisfied customers
Lost brightness. Kindle fire. 2 years. Nothing
lost brightness JA: What brand and model of e-reader do you have? Customer: kindle fire JA: How old is your Kindle Fire? Customer: 2 years JA: What have you tried so far with your Kindle Fire? Custome… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,540 satisfied customers

No e-reader question is too difficult for the Experts


E-reader Experts on JustAnswer have solved thousands of problems, such as:


  • Why can't I turn the page on my laptop with the book app I'm using?
  • I keep getting an error message when I try to download a book.
  • I can't restart my Kindle and I don't know my log-in name or password.
  • Why don't my books show up in my library?
  • How do I move my library from one device to a new one?

Before consulting with an e-reader technician, you should have the following information available:


  • Manufacturer and model of the e-reader
  • Specifics of the problem
  • How long the problem has been going on
  • What you've already tried, including whether you've tried to reboot the e-reader

With this information, the technician will be able to solve your problem promptly and efficiently, and get you back to your book.