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You're speaking to Dr. Michael Salkin. Welcome to JustAnswer. I'm currently typing up my reply. Please be patient. This may take a few minutes.
Can you upload a photo(s) of Ozzie's nose to our conversation? You can use the paperclip icon in the toolbar above your message box (if you can see that icon) or you can use an external app such as dropbox.com/
I can be more accurate for you if I can see what you're seeing.
I contacted my moderator. I'll return to our conversation as soon as I hear something.
This is the message I received from my moderator: "I checked Customer Service, and I don't see anything from their registered email address which is all we can check. We don't handle customer photos here at Expert Support. So, you can ask the customer to follow up with customer service* if they say they sent them, or you could use a Send to Category Moderator report and ask them to check on it for you because those reports all go to Customer Service.******@******.*** or http://www2.justanswer.com/help
I'll contact my category moderator now.