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The radio is on but theres no sound. Factory came with. 2012…

Customer Question
The radio is on...

The radio is on but theres no sound

Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the car?

Factory came with

Mechanic's Assistant: What is the model/year of your Dodge?

2012 dodge charger basis 6. 3.5 screen

Mechanic's Assistant: Are you fixing your Charger yourself? What have you tried so far?

I tried taking the fuse out disconnecting the battery and taking the radio out unplugging it and plugging it back

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

The sound pops on every blue moon but don't come back on after I turn off the car

Submitted: 3 months ago.Category: Dodge
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Answered in 9 minutes by:
3/20/2018
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 3 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Dodge
Satisfied Customers: 3,258
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Ok check 24 27 and 37 fuses in the interior fuse panel

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Customer reply replied 3 months ago
I done it already I don't have a 27 am fuse
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 3 months ago

try installing one its 25 amp

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Customer reply replied 3 months ago
OK will do do my basic v6 3 inch screen even have a am cut it never was a fuse there
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 3 months ago

are you saying you have the factory amp?

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Customer reply replied 3 months ago
Brought it brand new never touched the radio
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 3 months ago

so it should have that fuse in place, have you tried installing a fuse there yet?

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Customer reply replied 3 months ago
No at work will try in a couple hrs
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 3 months ago

ok ill be around then

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Customer reply replied 3 months ago
Ok
Customer reply replied 3 months ago
OK took out 24, 37 and put them back in with the 25 in the 27 nothing
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 3 months ago

ok at the amp check power on pin 12 red/black and ground on pin 1 black

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Customer reply replied 3 months ago
OK where the app located
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 3 months ago

thats weird my diagram is not giving me a location on that, ill have to open this back up to the other to see if they can assist

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Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 3 months ago
Don - Mo Lurch
Don - Mo Lurch, Aftermarket & Factory Electronics
Category: Dodge
Satisfied Customers: 21,407
Experience: Cert. Dodge & Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years
Verified

The amplifier is mounted to the left of the steering column under the instrument panel.|
Can you post a picture of your radio also?

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