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I have a 2015 dodge ram 2500 with 6.4 gas engine and 60,000…

Customer Question
I have a 2015...

I have a 2015 dodge ram 2500 with 6.4 gas engine and 60,000 miles, wont start, tried spare key fob, lights work, everything comes on but no crank, no click, nothing

Mechanic's Assistant: Have you checked the fob's battery?

Thats why I tried the spare fob

Mechanic's Assistant: Are you fixing your Ram yourself? What have you tried so far?

I checked all the fuses, and i turned headlights on and tried to crank it and they stayed very bright, what should i do next?

Submitted: 4 months ago.Category: Dodge
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Answered in 3 minutes by:
3/9/2018
Dodge Mechanic: Chris (aka-Moose), Technician replied 4 months ago
Chris (aka-Moose)
Chris (aka-Moose), Technician
Category: Dodge
Satisfied Customers: 52,702
Experience: 16 years of experience
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Let's bypass a lot of stuff and go right to the starter to force it to crank. With the ignition in the run position where the instrument cluster is powered up. Use a tool or wire and touch it across both wires to the starter. Does it crank, Does it start?

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Customer reply replied 4 months ago
It clicks like solenoid is engaging but doesnt crank
Dodge Mechanic: Chris (aka-Moose), Technician replied 4 months ago

Do you own a voltmeter?

What is the voltage to the large wire at the starter and to the tool or wire when trying to bypass/jump?

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Customer reply replied 4 months ago
12.57 volts
Dodge Mechanic: Chris (aka-Moose), Technician replied 4 months ago

That passed, if it was just a subtle click then the starter is bad. If it was a harsh dull thud like the starter cannot get the engine to spin, then the engine may be hydro locked. So far it seems starter replacement is needed.

You now will see a rating scale 1=bad to-5=excellent because I have posted a full or partial answer instead of an info request. When you rate I get a portion of the deposit you made, no rating means you still paid, but I earn nothing. My goal is understanding your question, and addressing it in full detail. In return, receiving a 5-star rating. Rating does not close the post or stop the conversation. Please keep in contact and reply as much as needed. Thanks, Chris

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Customer reply replied 4 months ago
Ok well take it out and let you know
Dodge Mechanic: Chris (aka-Moose), Technician replied 4 months ago

Please keep in contact and reply as much as needed. Thanks, Chris

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Dodge Mechanic: Chris (aka-Moose), Technician replied 4 months ago

Hello, Chris here again,

I am checking in to make sure you got everything you expected from my response. If any part of my response is unclear, please let me know. It’s my goal to deliver excellent service, so if I've done that, please don't forget to give me a 5-star rating.You can still reply. I want to make sure you were pleased with what you paid for.

Thanks Chris

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