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Can you explain issue with Dodge Ram Tailgate failing to…

Customer Question
Can you explain issue...

Can you explain issue with Dodge Ram Tailgate failing to close?

Mechanic's Assistant: What year is your Ram?

2012 I believe

Mechanic's Assistant: Are you fixing your Ram yourself? What have you tried so far?

Just informed by employee of tailgate failing to close after opening to put something in truck bed.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I want to know what the problem is another employee has a Ram truck and recently had a similar issue prior to leaving on his vacation, not sure what or if he found solution. Either way should not be happening as no undue stress has been placed on our gate. Called the local Dodge house waiting for call back but they indicated only one person taking calls there. I need gate fixed as truck is needed now.

Submitted: 7 months ago.Category: Dodge
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Answered in 8 hours by:
1/4/2018
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Dodge
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Experience: Owner at Baltic investments
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Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

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