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We have a 2016 Dodge Grand Caravan with only 2,899 miles on…

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We have a 2016 Dodge...
We have a 2016 Dodge Grand Caravan with only 2,899 miles on it that doesn't start running even though the starter turns the engine over and the battery is good..
Submitted: 10 months ago.Category: Dodge
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Answered in 5 minutes by:
9/30/2017
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Dodge
Satisfied Customers: 3,787
Experience: Owner at Baltic investments
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Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

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Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

Are you getting any warning lights on in the dash or check engine light?

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Customer reply replied 10 months ago
No
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

you may have some bad fuel, I would pull the fuel supply and get a fuel sample to rule out anything bad in the tank

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Customer reply replied 10 months ago
No thanks!
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

or not

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Customer reply replied 10 months ago
Dear TECHPRO49I wasn't trying to be smart. I was just answering the question about the phone.Steve
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

oh I figured you would have read my beginning statement at the top and realized its not me prompting you for the call and ignored that, so have you checked the fuel supply yet, best way is in a clear drinking bottle so you can inspect for debris

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Customer reply replied 10 months ago
We have not checked the fuel yet but will eventually. Do you have any other likely culprits in mind?
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

with no warning lights or other problems that would be the first thing I would check with it being as new as it is, the battery could cause that as well but you have check that I read. its has to be something simple,

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Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

You could also do a run down of the fuses with a volt meter to make sure nothing is blown

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Dodge Mechanic: Mechanic01, ASE Certified Technician replied 10 months ago

hows it coming?

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Dodge Mechanic: Mechanic01, ASE Certified Technician replied 9 months ago

Please let me know if you have any further questions.
Now that I have posted a partial or complete answer, you will see you can rate me. The deposit you have already paid is not transferred to me until you rate me. I would like to receive nothing less than 5 star excellent ratings. So if we are not there yet, please reply and let me help more. If you're not pleased, let me know because rating bad does not result in a refund, there are better options. Rating now will not close this post nor prevent replying. Thanks Shawn.

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Customer reply replied 9 months ago
ShawnThis might be helpful. This vehicle has a remote starter that was installed after we purchased it. When we push its button, the engine starts normally. It still will not start with the key though.Steve
\
Dodge Mechanic: Mechanic01, ASE Certified Technician replied 9 months ago

That sounds like a wiring issue with the aftermarket start system, Do you have any recourse with the installer of the system?

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Customer reply replied 9 months ago
I will have to check on that,.
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