I have a 2013 RAM 1500
Laramie Longhorn. My wife is stranded with what appears to be a dead battery
(AAA is in route). I received an message to update my Uconnect 5 days ago to update the software, I did so and since then I've had a black screen. I need to know the location of the fuse (slot) so if we can jump start the truck she can drive home. She is about 80 miles from hom. Any direction is appreciated.
JA: Did you test the battery with a voltmeter? And have you ever changed one before?
Customer: I am not with her nor do we have the tools to do so. I have a drag race car and am well familiar with working a car, as is my wife.
JA: Are you fixing your Ram 1500 yourself? What have you tried so far?
Customer: I contacted you uconnect and they had try a soft reset two days ago, it didn't work , they advised I take it to you the dealer. At this point I am just trying to get her home, AAA will be there shortly to join no start it. If that works I wanted to pull the fuse do if it is the uconnect it will stop the drain. I will replace the battery and wait for an appointment.
JA: Anything else you want the mechanic to know before I connect you?
Customer: I think that's it.