Dodge Repair Questions? Ask a Mechanic for Answers ASAP
Hi, I am Mike, welcome. I'm reviewing your question.
Does the dark green/orange wire have voltage?
Here is the wiring diagram and some testing procedures but the first thing I recommend is retrieving the trouble codes.
I am not allowed to discuss billing wit the customer, mostly because I don't know how it works, I am just an auto-mechanic. If you want to contact customer service then get back to me, let me know.
Did you try to retrieve any trouble codes?
I would do that. If you have a autozone or advance auto near you they should retrieve them codes for free. Write them down and give them to me.
Where you using a scan tool or a code reader?
Didn't you get a message that said, "Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation", or something similar to that because that is what I read.
Call customer service 1-***-***-****