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Jerry, Master Mechanic
Category: Dodge
Satisfied Customers: 1754
Experience:  ASE Master tech, 30 years exp. troubleshooter, driveability tech
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2004 Durango SLT, It does not start. It will crank and

Customer Question

2004 Durango SLT
JA: Are you fixing your Durango yourself? What have you tried so far?
Customer: It does not start. It will crank and crank...occasionally act like it wants to start for a moment, but does not seem to catch. I think it's not getting fuel, but to pull the fuel pump is a fairly difficult task since the whole fuel tank needs to be dropped. Any ideas ?
JA: Have you checked the fuel supply? And are all the spark plugs working?
Customer: Didn't think of the plugs. Will do that. Since it's fuel injected, I don't know how to check the fuel supply. I will check the repair manual to figure out how.
JA: Anything else you want the mechanic to know before I connect you?
Customer: No...except that I'm old-school and I have only worked with carborators
Submitted: 2 months ago.
Category: Dodge
Expert:  Amedee replied 2 months ago.

Hello and welcome!

My name isCustomerand I can assist you with your question.

Expert:  Amedee replied 2 months ago.

I am very sorry your having this issue with your vehicle.

I will try my best to answer all of your questions.

However, before we get started, please let me mention a few things.

1. If at any point you would like to speak on the phone, please feel free to request a phone call on your end and I can call you right away.

2. If you dont understand any technical terms or anything that I mention (component tests or theory or operation), please let me know and I will provide you with a more in debt explanation or answer.

3. Please understand that I am here to help you any way I can.

Expert:  Amedee replied 2 months ago.

Have you checked for spark or fuel delivery when cranking?

Are there any codes in the computer?

Would you be willing to speak on the phone so I may provide you with the best service possible?