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Gary
Gary, ASE Certified Technician
Category: Dodge
Satisfied Customers: 1115
Experience:  Senior Technician
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Navigation screen and functions are out, but the radio

Customer Question

navigation screen and functions are out, but the radio volume works but cannot change stations.
JA: Have you checked the fuse?
Customer: fuse box does not have identification of fuses nor in owners manual
JA: What is the model/year of your Dodge?
Customer: 2006 2500 laramie
JA: Are you fixing your 2500 yourself? What have you tried so far?
Customer: just trying to identify the fuse first to start. It did come back on once when I got home but now seems to be dead.
JA: Anything else you want the mechanic to know before I connect you?
Customer: I had it at the dealer for a recall on the driver air bag inflater on friday
Submitted: 10 months ago.
Category: Dodge
Expert:  Gary replied 10 months ago.

Hi there,

Was everything working normally before you went to the dealer for the recall?

If so, I would say they have either fitted the incorrect clockspring, or left a connector disconnected.

Perhaps, you need to go back there now.

Gary

Customer: replied 10 months ago.
Everything was working fine until Monday afternoon. Display came back up this am with all functions then went out again, so not a fuse. Dealer does not think it is related to recall but will check it out Thursday
Expert:  Gary replied 10 months ago.

That's coincidental, and it could well be, but you have to wonder.

Let's see what they say.

I'll bet you get some sob story from them.

Gary

Expert:  Gary replied 10 months ago.

Hello again,

How did you go with your problem?

I hope my advice has been of assistance to you.

Kind regards

Gary

Customer: replied 10 months ago.
No loose connections. Fault codes in the unit. Reconditioned/ exchange units available on line same as what dealer sells. Meanwhile it works intermittently from 10 minutes to an hour at a time. Probably have to replace
Expert:  Gary replied 10 months ago.

Yes, unfortunately I would say an internal failure.

Maybe the cooling fan, or other power supply issue.

Hope you can get it sorted.

Kind regards

Gary