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Ask -Brad- Your Own Question
-Brad-, Dodge Dealership Tech
Category: Dodge
Satisfied Customers: 7946
Experience:  16 Yrs Chrysler/Dodge Technician. ASE Master Certified(L-1)
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My UCONNECT will no longer pair my phone. Last Friday was

Customer Question

My UCONNECT will no longer pair my phone. Last Friday was the last time uconnect worked properly. I transferred the call to my phone, instead of Bluetooth, and it seems to be frozen and stuck.
JA: What is the model/year of your Dodge?
Customer: 2013 Journey R/T
JA: Are you fixing your Journey yourself? What have you tried so far?
Customer: I have tried to pair the device again. Message stated: Uconnect rejects device. I tried to do a soft reset from a Utube user.
JA: Anything else you want the mechanic to know before I connect you?
Customer: I tried going into sertings, but I cannot get anywhere; appears stuck.
JA: Will the headlights turn on? Is the battery fully charged?
Customer: Yes
Submitted: 11 months ago.
Category: Dodge
Expert:  -Brad- replied 11 months ago.

Welcome to JustAnswer!!! My name is***** will be helping you with your question today...

Expert:  -Brad- replied 11 months ago.

Can I get the last 8 of your VIN to check for any radio updates?

Customer: replied 11 months ago.
Customer: replied 11 months ago.
Expert:  -Brad- replied 11 months ago.

Thanks for the reply!!

I looked in my database and the latest version is 6.22. If you look in System and check the versio and if it's not 6.22 then I would update the radio. To do this you can either bring it to us(Dealership) or I can supply you with the software to update it yourself using a jump drive.. To reset the radio I would disconnect the battery for 5 min..

Let me know


Expert:  -Brad- replied 10 months ago.

I'm not credited for helping unless you leave a positive rating. I did my part and explained what you need to do to repair our vehicle and I would greatly appreciate a positive rating..