How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask -Brad- Your Own Question
-Brad-
-Brad-, Dodge Dealership Tech
Category: Dodge
Satisfied Customers: 7946
Experience:  16 Yrs Chrysler/Dodge Technician. ASE Master Certified(L-1)
10114124
Type Your Dodge Question Here...
-Brad- is online now
A new question is answered every 9 seconds

My UCONNECT will no longer pair my phone. Last Friday was

Customer Question

My UCONNECT will no longer pair my phone. Last Friday was the last time uconnect worked properly. I transferred the call to my phone, instead of Bluetooth, and it seems to be frozen and stuck.
JA: What is the model/year of your Dodge?
Customer: 2013 Journey R/T
JA: Are you fixing your Journey yourself? What have you tried so far?
Customer: I have tried to pair the device again. Message stated: Uconnect rejects device. I tried to do a soft reset from a Utube user.
JA: Anything else you want the mechanic to know before I connect you?
Customer: I tried going into sertings, but I cannot get anywhere; appears stuck.
JA: Will the headlights turn on? Is the battery fully charged?
Customer: Yes
Submitted: 11 months ago.
Category: Dodge
Expert:  -Brad- replied 11 months ago.

Welcome to JustAnswer!!! My name is***** will be helping you with your question today...

Expert:  -Brad- replied 11 months ago.

Can I get the last 8 of your VIN to check for any radio updates?

Customer: replied 11 months ago.
DT557504
Customer: replied 11 months ago.
Hello???
Expert:  -Brad- replied 11 months ago.

Thanks for the reply!!

I looked in my database and the latest version is 6.22. If you look in System and check the versio and if it's not 6.22 then I would update the radio. To do this you can either bring it to us(Dealership) or I can supply you with the software to update it yourself using a jump drive.. To reset the radio I would disconnect the battery for 5 min..

Let me know

Brad

Expert:  -Brad- replied 10 months ago.

I'm not credited for helping unless you leave a positive rating. I did my part and explained what you need to do to repair our vehicle and I would greatly appreciate a positive rating..

Thanks,

Brad