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2012 dodge avenger. Drove it about 120 miles it started

Customer Question
twice on the trip and...
2012 dodge avenger. Drove it about 120 miles it started twice on the trip and now it won't even turn over. When you turn the key the fuel pump starts pumping but I won't engage the starter. Help?
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: Key is good I've tried both of them. Sheering wheel turns. We have rolled the car. Moved it to neutral tried cranking in P and N
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I've had it on a battery charger all night. And that didn't work. I can't afford to pay someone to fix it
JA: The Dodge Mechanic's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: All I need is an idea of what it might be
JA: Anything else you think the mechanic should know?
Customer: The lights come on. Battery is good. Just will not turn over and crank
Submitted: 1 year ago.Category: Dodge
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Answered in 9 hours by:
7/26/2016
Dodge Mechanic: sprinkles08, Chrysler/Dodge/Jeep master tech replied 1 year ago
sprinkles08
sprinkles08, Chrysler/Dodge/Jeep master tech
Category: Dodge
Satisfied Customers: 23,235
Experience: ASE Master and Advanced Certified, Chrysler/Dodge/Jeep Master Certified, Trans and Hybrid Specialist
Verified

Hello and welcome to JustAnswer!

There are many possible causes for the starter not engaging. You could have a bad ignition switch, it may be a key or wireless control module issue, a wiring, cable or connection issue, a transmission range sensor related problem or the starter itself may have failed. If the fuel pump does run then odds are the powertrain control module is functioning.

Do you hear a click from the engine compartment when the key is turned to the crank position?

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Customer reply replied 1 year ago
No click just the fuel pump
Dodge Mechanic: sprinkles08, Chrysler/Dodge/Jeep master tech replied 1 year ago

Does the throttle body do a self test when the key is turned on?

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Customer reply replied 1 year ago
Nothing happens when the key is turned on. Lights come on and fuel pump engages that's all
Dodge Mechanic: sprinkles08, Chrysler/Dodge/Jeep master tech replied 1 year ago

Do you have a scan tool to check for PCM communication?

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Customer reply replied 1 year ago
No
Dodge Mechanic: sprinkles08, Chrysler/Dodge/Jeep master tech replied 1 year ago

Is the fuel pump actually running continuously rather than two seconds as it should?

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Customer reply replied 1 year ago
Fuel pump is operating correctly. It turns off after a few seconds
Dodge Mechanic: sprinkles08, Chrysler/Dodge/Jeep master tech replied 1 year ago

You've checked fuses, correct?

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Customer reply replied 1 year ago
all fuses are good
Dodge Mechanic: sprinkles08, Chrysler/Dodge/Jeep master tech replied 1 year ago

Diagnosing the problem is going to require electrical testing. It appears that the PCM is in a partially awake state. The fuel pump is still being controlled but if the starter doesn't engage and the throttle body doesn't do it's self test then the PCM isn't controlling either. Based on this information I expect that the PCM has failed but it may also be missing a power or ground feed.

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Customer reply replied 1 year ago
Thank you. I had it towed to the shop. We will see what happens now
Dodge Mechanic: sprinkles08, Chrysler/Dodge/Jeep master tech replied 1 year ago

You're welcome!

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sprinkles08
sprinkles08
sprinkles08, Chrysler/Dodge/Jeep master tech
Category: Dodge
Satisfied Customers: 23,235
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Experience: ASE Master and Advanced Certified, Chrysler/Dodge/Jeep Master Certified, Trans and Hybrid Specialist

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