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Robert R
Robert R, ASE Certified Master
Category: Dodge
Satisfied Customers: 4517
Experience:  Dodge Master Certified, Dodge Sprinter Certified
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Is there some kind of safe mode 5.0 radios? the radio is on,

Customer Question

Is there some kind of safe mode for uconnect 5.0 radios?
JA: Have you checked the fuses?
Customer: the radio is on
JA: What is the model/year of your Dodge?
Customer: 2014 ram 1500 with uconnect 5.0 ra2
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Ive tried disconnecting the battery. Dont really know what else to do
JA: Anything else you think the mechanic should know?
Customer: I installed an after market head unit amp to it.But we still cant get any sound after switching it back to stock
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Dodge Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Dodge
Customer: replied 1 year ago.
Expert:  Robert R replied 1 year ago.

Hello, welcome and thanks for asking your question. My name is*****'m a Certified Auto Technician with 29+ years experience. I will do my best to assist you. please keep in mind that I may need to ask questions of you before I can answer. When you reply please feel free to add as much detailed information as possible pertaining to your concern.

Can we start by having you post the last 8 digits of the VIN so that I can do some research on this concern for you?

Keep me posted...

Thank you,


Customer: replied 1 year ago.
Expert:  Robert R replied 1 year ago.

From everything you described and the research from the VIN number I am suspecting that the audio unit has disabled the output for the speakers due to possible issues when installing the aftermarket radio.

At this time, the most likely fix for this concern is to clear all codes from all onboard modules. Unfortunately a regular "Generic" obdII scananer cannot talk to all modules to be able to clear all codes. Because of this, you will need a factory scanner (WiTech) in order to clear the codes and reset all modules. IF any codes return pertaining to the audio system, you can at that time diagnose the concern by the codes retrieved. If you can post any codes that are retrieved here I will help you get this figured out...

Keep me posted and let me know if you have any additional questions...

Thank you,


Customer: replied 1 year ago.
Is there a way i can see if theres any trouble codes before i go to the dealership?
Expert:  Robert R replied 1 year ago.

Unfortunately, unless you have a capable scanner, there is NO way to view audio system related codes...

Expert:  Robert R replied 1 year ago.

Trust me, if you had anything disconnected while the key is in the ACC or RUN positions, there WILL be codes stored. There will be MULTIPLE codes in many modules that will need to be cleared.

Customer: replied 1 year ago.
Ok so the dealership will have the right tools to fix it?
Expert:  Robert R replied 1 year ago.

Correct, the dealer should have access to any and all tools required to do any repair to your vehicle..

Expert:  Robert R replied 1 year ago.


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