Dodge

Dodge Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Dodge

Dodge Ram 2500: , I need help in resetting anti-theft system

Customer Question
Hi, I need help in...
Hi, I need help in resetting anti-theft system on my 2003 Dodge Ram truck.
Here is what I did…. I pulled out the instrument cluster to change out the light bulbs. My mistake was that I did NOT disconnect the battery, I know it is stupid but tooo late to get smart since it is done.
Here is what is happening now.
The cluster shows only the mileage, no gauges work or anything else.
Lights work, Radio works, interior lights work.
I do NOT have aftermarket alarm
I do NOT have remote door opening module or remotes
I DO have power locks
I have black keys which worked fine up to the moment I pulled out the cluster.
When I turn the key to the start position, it acts dead, turns off the radio and the instrument cluster mileage display.
Please help with advice, since it is a long tow to the dealer for me.
I have tried:
disconnection and re connecting the battery
Removing and reinserting the #51 fuse
Turning the door lock and unlock key on BOTH the driver and passenger side.
Submitted: 1 year ago.Category: Dodge
Show More
Show Less
Ask Your Own Dodge Question
Answered in 24 minutes by:
5/3/2016
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
Don - Mo Lurch
Don - Mo Lurch, Aftermarket & Factory Electronics
Category: Dodge
Satisfied Customers: 21,090
Experience: Cert. Dodge & Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years
Verified
What Model Dodge Truck?What Engine?Manual or Automatic?Do you have a Test Light or Volt Meter & know how to use?
Ask Your Own Dodge Question
Customer reply replied 1 year ago
2003 Dodge Ram 2500
5.7L Hemi
Automatic Transmission
Yes I have and know how to use a volt meter
When I turn in the ignition NOTHING (except mileage and hazard warning lights) on the cluster work. When I go to start by turning the key to start mileage disappears and radio shuts down.
Thank you
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
thanks for the added info...........Please be sure the Battery is Fully ChargedTest Voltage + on "both sides" of Fuses "PTC 2", "18" & "22" located in the Under Hood Fuse Panel with Key ONIF Voltage + is good, test the TAN (pin14), RED (pin 1), & BLACK / RED (pin13) wires of the Instrument Cluster with Key ONLet me know what you find
Ask Your Own Dodge Question
Customer reply replied 1 year ago
Battery: 12.5V
PTC2: 12.4V and 12.4V
PTC18: 12.2V and 12.2V
PTC22: 12.3V and 12.3V
On the gray plug with ignition off ON and the cluster removed
Pin 1: RED 12.6V
Pin 14: 12.8V
Pin 13: 0V Zero Volt
Customer reply replied 1 year ago
Sorry typo, yes I did have the key ON
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
thanks.......PIN 13 should be BLACK / RED wireCan you verify that again with the Cluster plugged in & Key ON?
Ask Your Own Dodge Question
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
I am showing "3" Plugs to the Instrument ClusterC1 Plug is a 26 PINC2 Plug is a 16 PINC3 Plug is a 26 PINSorry for the confusion, but I neglected to post Plug C3 PIN 13 BLACK / REDTo clarify..........Test the TAN (pin14) C3, RED (pin 1)C1, & BLACK / RED (pin13)C3 wires of the Instrument Cluster with Key ONagain....sorry for the confusion..........
Ask Your Own Dodge Question
Customer reply replied 1 year ago
12,3V on all (Pin 1, 13 and 14) on C1 plug and yes wire pin 13 is black/red
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
Thank you for the info...........At this point it appears the Cluster is not communicatingHave you tried a Self Test on the Cluster?
Ask Your Own Dodge Question
Customer reply replied 1 year ago
No I have not started self test on cluster, my thought are that I have somehow tripped the Vehicle Theft security System
Customer reply replied 1 year ago
because when I turn the key on to start position it turns off the radio and the cluster was working fine. At the same time the are NO lights that come on in the cluster with the ignition key in on position
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
Security would not blank out the ClusterSecurity Indicator would be OnWith the Cluster Plugged IN correctly, Disconnect the Battery Ground Cable for 1 minuteJumper or try another Battery to StartIF none of the above works, then you can try the Self Test:::This self test can be initiated manually by depressing and holding the trip reset button while cycling the ignition from the Off to the On position.During the self test, all of the PCI bus indicators will be illuminated. The speedometer, tachometer, fuel gauge, oil pressure gauge, coolant temperature gauge, and voltage gauge will position at their calibration points. The VF display will illuminate all segments and also display the software version. The chime will sound. When the self test is complete, the cluster will return to normal operation. Turning the ignition to the Off position or the cluster detecting engine RPM greater than 0 (zero) will stop the self test.::.IF still nothing, then you will need use of Dealer Scan Tool or equal to test Communicationapprx 1 hour laborlet me know what you find
Ask Your Own Dodge Question
Customer reply replied 1 year ago
Tried Jump starting, did not work.
The cluster does NOT go into self test mode.
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
at this point you need use of Dealer Scan Tool or equal that can test Communication to the Instrument Cluster Module that is part of the ClusterYou have tested Voltage Inputs & Battery Voltage appears good.Sorry for the issue, but there are only a few things that would keep the Cluster from workinglet me know what happensthank you
Ask Your Own Dodge Question
Dodge Mechanic: Don - Mo Lurch, Aftermarket & Factory Electronics replied 1 year ago
Please do the right thing and leave a rating, using the rating system, so I may be credited for this Q&A..NOTE: Do NOT Rate on how much TIME you waited, because I am not on 24 / 7 and I answer as soon as I see the question.The question will still remain open for follow up questions if needed..If for any reason, you can't rate my answer OKAY, GOOD, or EXCELLENT today.Please reply and let me know why, so I can help more/better..Rating is very Important to our Service.
Ask Your Own Dodge Question
Ask Don - Mo Lurch Your Own Question
Don - Mo Lurch
Don - Mo Lurch
Don - Mo Lurch, Aftermarket & Factory Electronics
Category: Dodge
Satisfied Customers: 21,090
21,090 Satisfied Customers
Experience: Cert. Dodge & Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years

Don - Mo Lurch is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP.

TOM WHITTAKERUSA

Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless!

Rev. Jerry BaysingerHolts Summit, Mo

I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again.

GregPittsburgh, PA

Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless!

JerryHolts Summit, MO

I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat.

StanSayre, PA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

< Previous | Next >

Meet the Experts:

Jerry

Jerry

Master Mechanic

1,754 satisfied customers

ASE Master tech, 30 years exp. troubleshooter, driveability tech

Chris

Chris

Shop Foreman

6,613 satisfied customers

Dodge/Cummins and Chrysler Certified Master Tech

Mopar Certified

Mopar Certified

Dodge Technician

5,931 satisfied customers

24 Year Chrysler/Dodge Certified Specialist

moparfl

moparfl

ASE Certified Technician

3,292 satisfied customers

ASE Master Tech Gold level Chrysler Status 30 years dealership exp

Dodgerench

Dodgerench

ASE Certified Technician

2,809 satisfied customers

30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist

Tim Mohr

Tim Mohr

ASE MASTER TECH

2,298 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Don - Mo Lurch

Don - Mo Lurch

Aftermarket & Factory Electronics

21,090 satisfied customers

Cert. Dodge & Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years

< Previous | Next >

Related Dodge Questions
My 2010 ram 2500 Will not start... no lights, radio or
My 2010 ram 2500 Will not start... no lights, radio or anything. When connected to the charger, it only gives me a light what the mileage normally shows, reading no fuse.… read more
Chris (aka - Moose)
Chris (aka - Moose)
Vocational, Technical or Trade Scho
108 satisfied customers
1999 ram 2500 5.9 ltr turns over OK but misfires and will
1999 ram 2500 5.9 ltr turns over OK but misfires and will not start. Has 40psi fuel pressure. No water in gas. Replaced battery, plugs, plug cables, distributor cap, rotor, and plate, and substituted … read more
Dodgerench
Dodgerench
ASE Certified Technician
Vocational, Technical or Trade Scho
2,809 satisfied customers
Thought it was a starter issue. '97 ram 2500 12 valve
thought it was a starter issue JA: When you turn the key, do you get a single loud click, or a series of rapid ones? Customer: yes JA: What is the model/year of your Dodge? Customer: '97 ram 2500 12 v… read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
2016 Dodge Ram 2500 6.4 hemi. Vin#3c6ur5cj8gg324805. Where
2016 Dodge Ram 2500 6.4 hemi. Vin#3c6ur5cj8gg324805. Where is the ambient temp sensor located. I️be like around the mirror housing and don't see it.… read more
fordguy4u
fordguy4u
Automotive Tech
Vocational, Technical or Trade Scho
70 satisfied customers
2007 Dodge Ram 2500 5.7L engine When the vehicle is warmed
2007 Dodge Ram 2500 5.7L engineWhen the vehicle is warmed up and running for a while, just sitting at an idol the vehicle stumbles in stalls. The fuel pressure is good when this happens and there are … read more
eauto
eauto
self employed
High School or GED
74 satisfied customers
2004.5 Dodge Ram 2500 Cummins, P code 1652. All lights on
2004.5 Dodge Ram 2500 Cummins, P code 1652. All lights on the dash are lit up, also says "no bus" … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
2016 ram 2500 diesel fan clutch won't disengage. Fan is
2016 ram 2500 diesel fan clutch won't disengage. Fan is always engaged. … read more
Chris
Chris
Shop Foreman
6,613 satisfied customers
2001 dodge ram 2500 diesel, fuel sending unit is not
2001 dodge ram 2500 diesel, fuel sending unit is not working. Things I tried. pulled fuel tank and pulled sending unit out and checked voltage, (less than a volt), checked blue and whit wire at C3 at … read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
How do you adjust the power driver seat in a 2003 ram 2500.
how do you adjust the power driver seat in a 2003 ram 2500 … read more
Chris
Chris
Shop Foreman
6,613 satisfied customers
Is this going to cost me money? 2006 ram 2500 diesel,
both batteries keep being drained within a few hours. We serviced the air and have had this issue since then … read more
Matt
Matt
Engineer
Bachelor\u0027s Degree
5 satisfied customers
2004 dodge ram 2500 5.9 cummins. feels like it is cutting
2004 dodge ram 2500 5.9 cummins. feels like it is cutting out under load at mostly highway speed. replaced both fuel pumps, new fuel filter. original high pressure pump. thinking about changing fuel f… read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
I have a 2011 ram 2500 cummins it through. P0087 code for
Hello i have a 2011 ram 2500 cummins it through. P0087 code for the fuel rail pressure sensor so i replaced it started up and semmed to loop a little at idle ran for two days running ok still looping … read more
Brad
Brad
Technician at Dodge Dealership
Vocational, Technical or Trade Scho
12 satisfied customers
2003 dodge ram 2500 RWD, replacing the old wheeling bearing
2003 dodge ram 2500 RWD, replacing the old wheeling bearing hub, all bolts are out. Hub won't come out, have tried every trick on the net. How do I get that out? … read more
Dan
Dan
Dealership Technician
183 satisfied customers
I have a 2007 dodge ram 2500 diesel truck with 2 batteris
i have a 2007 dodge ram 2500 diesel truck with 2 batteris and today the battery on the passenger side got very hot and blew tha cap off so is the altenator bad ? i would think the voltage regulator is… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
2003 Dodge Ram 2500 cummins..lampout light and chime comes
2003 Dodge Ram 2500 cummins..lampout light and chime comes on when I use my turn signals...This happens only with the lights turned on at night. … read more
Chris
Chris
Shop Foreman
6,613 satisfied customers
2007 dodge ram 2500 6.7. Just installed rebuilt alt. not
2007 dodge ram 2500 6.7. Just installed rebuilt alt. not charging. check gauges light on … read more
Gabriel Grey
Gabriel Grey
Master Service Technician
Associates
192 satisfied customers
2004 ram 2500 cummins does not self check on startup....abs
2004 ram 2500 cummins does not self check on startup....abs and brake lite are lit....checked the right fuses I think. Did just have the dash out to replace the blend doors.… read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
Are the headlights on my 2016 ram 2500 supposed to come on
Hello, are the headlights on my 2016 ram 2500 supposed to come on automatically during daylight? … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x