Dodge

Dodge Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

My name is ***** *****. I have A 2012 ram 2500 6.7 Cummins…

Customer Question
My name is *****...

My name is ***** *****. I have A 2012 ram 2500 6.7 Cummins and sometimes when I go to start my truck it will say service 4x4 and won't start but if I turn key off and turn it back on it will start. And sometimes after I start it it will lose all electrical power and truck will turn off

Mechanic's Assistant: Thanks. Can you give me any more details about your issue?

That's about as good as I can explain it

Submitted: 2 years ago.Category: Dodge
Show More
Show Less
Ask Your Own Dodge Question
Answered in 2 hours by:
2/29/2016
Dodge Mechanic: Robert R, ASE Certified Master replied 2 years ago
Robert R
Robert R, ASE Certified Master
Category: Dodge
Satisfied Customers: 4,858
Experience: Dodge Master Certified, Dodge Sprinter Certified
Verified

Hello, welcome and thanks for asking your question. My name is*****'m a Certified Auto Technician with 28+ years experience. I will do my best to assist you. please keep in mind that I may need to ask questions of you before I can answer. When you reply please feel free to add as much detailed information as possible pertaining to your concern.

I've seen issues with the ignition switch assembly (WIN Module) causing the symptoms described. Try wiggling the ignition key when you start it to see if the vehicle shuts off when wiggling the key. If it does, then replacement of the WIN Module (ignition switch) should solve the issue. Keep in mind that this must be done by the dealer as special programming and key programming is required when replacing the WIN module..

Keep me posted and let me know if you have any additional questions...

Thank you,

Robert

Ask Your Own Dodge Question
Customer reply replied 2 years ago
Okay I will try that when I get home. I've also herd that it could be my battery solenoid or the fusible links
Dodge Mechanic: Robert R, ASE Certified Master replied 2 years ago

There is not a "battery solenoid" in this vehicle.

The only fusible links are the one for the intake heater grid and for the alternator output. both of these are attached to the passenger side battery. If either of these were faulty, you would either have a problem with the charging system or cold start system not operating. Either of these would result in a check engine light. Is the CEL on?

Keep me posted...

Thank you,

Robert

Ask Your Own Dodge Question
Customer reply replied 2 years ago
check engine light is on.
Dodge Mechanic: Robert R, ASE Certified Master replied 2 years ago

If you can retrieve codes it will help to get this figured out.... Try this: Sometimes you can get the vehicle to display codes for you on the odometer. Get in the vehicle and close all the doors. Without starting the engine, cycle the ignition ON-OFF-ON-OFF-ON within 5 seconds. Make sure to end in the ON position, and do it quickly within 5 seconds. Where the odometer is should now begin displaying "P-codes" (ie. P0455). Write down all of the codes and post them here... If you did it properly and there are no codes, it will display "DonE" on the odometer...

If that does not work, The best thing to do at this point is to scan for the "Diagnostic Trouble Codes" (DTC's) from the onboard computers. The DTC's are used as the Starting Point for diagnosis. They let you know which system(s) the fault is in. This information is of great value for correct diagnosis. As a Technician, my first course of action is normally to scan for the DTC's. If you can obtain these codes, we can more accurately and efficiently diagnose the problem. You can have these Codes read for FREE at your local auto part store (AutoZone, O'Reileys, Advanced, etc.). If you post these Diagnostic Trouble Codes here, I can obtain the most accurate information to help you diagnose the Concern, and then point you towards the correct repair.

Keep me posted...

Thank you,

Robert

Ask Your Own Dodge Question
Customer reply replied 2 years ago
I just got him I tried the on off on off on and it not showing codes and I keep trying to start the truck but as soon as it starts up it looses all electrical power and shuts back off.
Customer reply replied 2 years ago
I can wiggle the key a lot when it's started and it shut off once when I wiggled it
Dodge Mechanic: Robert R, ASE Certified Master replied 2 years ago

If you can get it to shut off by wiggling the key more than once, Then you will need to replace the ignition switch assembly.

This will need to be done at the dealer as special programming is required and the keys will need to be reprogrammed to the vehicle also..

Keep me posted and let me know if you have any additional questions...

Thank you,

Robert

______________________________________

Please keep in mind, If I haven't clearly answered your question and you need additional info, please ask "before" you Rate my Answer.

Remember, RATING is REQUIRED to credit me for helping you! -- Please don't forget to Rate my service as OK Service or better. It's only then that I am credited... A "Poor" or "Bad Service" rating does not automatically result in a refund so if you would rather have a refund, please reply and let me know BEFORE rating and I will submit a refund request with Customer Service on your behalf...

Please remember that this site operates on the honor system... Making sure that your expert is paid for good answers is what allows experts to continue working for you and others...

Ask Your Own Dodge Question
Customer reply replied 2 years ago
It only shut off once
Dodge Mechanic: Robert R, ASE Certified Master replied 2 years ago

Is it still stalling out on it's own when you first start it or while driving?

Ask Your Own Dodge Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a dodge mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert R Your Own Question
Robert R
Robert R
Robert R, ASE Certified Master
Category: Dodge
Satisfied Customers: 4,858
4,858 Satisfied Customers
Experience: Dodge Master Certified, Dodge Sprinter Certified

Robert R is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP.

TOM WHITTAKERUSA

Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless!

Rev. Jerry BaysingerHolts Summit, Mo

I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again.

GregPittsburgh, PA

Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless!

JerryHolts Summit, MO

I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat.

StanSayre, PA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

< Previous | Next >

Meet the Experts:

Jerry

Jerry

Master Mechanic

1,754 satisfied customers

ASE Master tech, 30 years exp. troubleshooter, driveability tech

Chris

Chris

Shop Foreman

7,095 satisfied customers

Dodge/Cummins and Chrysler Certified Master Tech

Mopar Certified

Mopar Certified

Dodge Technician

6,073 satisfied customers

24 Year Chrysler/Dodge Certified Specialist

moparfl

moparfl

ASE Certified Technician

3,292 satisfied customers

ASE Master Tech Gold level Chrysler Status 30 years dealership exp

Dodgerench

Dodgerench

ASE Certified Technician

2,822 satisfied customers

30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist

Tim Mohr

Tim Mohr

ASE MASTER TECH

2,363 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Don - Mo Lurch

Don - Mo Lurch

Aftermarket & Factory Electronics

1,593 satisfied customers

Cert. Dodge & Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years

< Previous | Next >

Related Dodge Questions
Changed the injectors and bleed out fuel system and wont,
Changed the injectors and bleed out fuel system and wont … read more
Brad
Brad
Technician at Dodge Dealership
Vocational, Technical or Trade Scho
12 satisfied customers
Fuel gauge not working in 2012 ram 2500 4x4 6.7 diesel,
fuel gauge not working in 2012 ram 2500 4x4 6.7 diesel … read more
Chris
Chris
Shop Foreman
7,095 satisfied customers
1996 dodge w/Cuming diesel. had "water in fuel" light on
1996 dodge w/Cuming diesel. had "water in fuel" light on truck started but stop running after 1 mile. how do I get it removed and truck running again … read more
conquest.tsi
conquest.tsi
High School or GED
805 satisfied customers
NO START OR TURN OVER SONS TRUCK DAD TRYING TO GET UP TO
NO START OR TURN OVER SONS TRUCK DAD TRYING TO GET UP TO SPEED ON ISSUES DODGE TECH. SAID ECM, TIPM, WIRING HARNESS CABLES ... … read more
David Gieswein
David Gieswein
Lead Technician
ASE Master certified
127 satisfied customers
I have an 07 ram 2500 with a 6.7 cummins. I'm getting a
I have an 07 ram 2500 with a 6.7 cummins. I'm getting a regen required message on the overhead and I've tried running 70 with a trailer on and won't go away. Keep having to stop and allow active regen… read more
BOBBYSS
BOBBYSS
TECHNICIAN/ADVISOR
Associate Degree
8,343 satisfied customers
can I get a wiring diagram for a 2010 dodge ram 2500 mega cab
can I get a wiring diagram for a 2010 dodge ram 2500 mega cab with a 6.7 cummins . I am not getting any power to the right rear turn signal at the trailer plug and all the fuses are good.… read more
Brad
Brad
Technician at Dodge Dealership
Vocational, Technical or Trade Scho
12 satisfied customers
Dodge: I have a 2007 Dodge Ram 2500 with the 6.7 liter Cummins
I have a 2007 Dodge Ram 2500 with the 6.7 liter Cummins Turbo Diesel engine. I was driving one morning when it completely shut off on me while I was on a uphill road. As I got to the top it was off. T… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2500 big horn 4x4 5.7 hemi crew cab: If I install air bags
If I install air bags on my 2012 ram 2500 Heavy Duty short bed 4x4 , What is the max GMVW I could pull. I looking to get a fifthwheel RV.I have the 5.7 Hemi.… read more
Brad
Brad
Technician at Dodge Dealership
Vocational, Technical or Trade Scho
12 satisfied customers
Dodge: liter engine..we drove it to town..minutes later..stalling
i have a dodge cummins 6.7 liter engine on a 2009 2500 truck we drove it to town around 14 miles drove 14 miles back and then 40 minutes later i was heading out to go to work started it up and didnt h… read more
Dodge expert
Dodge expert
ASE MASTER TECH, REPAIR FACILITY OWNER
High School or GED
3,636 satisfied customers
2003 Dodge Ram 3500: Cummins..No Sputter or bucking, no warning lights
2003 Dodge Ram 3500 Cummins 6 Spd Standard. Truck just quits running without warning. No Sputter or bucking, no warning lights. May not always start again right away. When this is the case I have noti… read more
Roland
Roland
Auto Tech
High School or GED
168 satisfied customers
Turbo diesel..000 miles..no coolant is leaking but when I check it is
I have a 2007 2500 4x4 with 6.7 cummins turbo diesel. It only has 30,000 miles. It wants to run hot sometimes but no coolant is leaking but when I check it is is low. zi have to keep an eye on it. Som… read more
moparfl
moparfl
ASE Certified Technician
Vocational, Technical or Trade Scho
3,292 satisfied customers
2004 Ram 2500: my headlights turn on..parked..taillights..stop working
Hello, My name is XXXXX XXXXX I have a 2004 Ram 2500 Diesel 4x4 and my issue is i do not have any electrical power unless the key is turned on, also my headlights turn on when the truck is parked and … read more
Anthony
Anthony
Master Automobile Technician
Vocational, Technical or Trade Scho
8,789 satisfied customers
2001 dodge ram 2500 4x4: cummins diesel..i changed relays
I have a 2001 dodge ram 2500 4x4 cummins diesel sometimes when i turn the truck on the pump isnt working but then come back later the pump will fire up i changed relays still the same.… read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
2,363 satisfied customers
Where do I find the CCV Filter on a 2008 Dodge Ram 2500 SLT
Where do I find the CCV Filter on a 2008 Dodge Ram 2500 SLT Quad Cab 4x4 Truck 6.7-Liter Cummins(R) Turbo Diesel Engine 6 Speed Automatic… read more
Mr. T
Mr. T
Mechanic
Vocational, Technical or Trade Scho
144 satisfied customers
2008 Ram 1500: 5.7 hemi 4x4..im thinking..with the 6.7 cummins
I have a 2008 Ram 1500 with the 5.7 Hemi 4x4 with the 20's and most options including big horn. Im thinking of trading a guy that has a 2007 Ram 2500 4x4 with the 6.7 cummins and the big horn package … read more
Petek
Petek
Automotive Technician
Bachelor's Degree
156 satisfied customers
2006 Dodge Ram 2500: turnover but wont start...two minutes
My 2006 Dodge Ram 2500 won't start sometimes. It will turnover but won't start. Sometimes if you wait two minutes or so it will start. This pickup has a 5.9 Cummins. I expect it is a electrical proble… read more
moparfl
moparfl
ASE Certified Technician
Vocational, Technical or Trade Scho
3,292 satisfied customers
1999 dodge ram 2500: the 1st 20 or 30 seconds after cranking
my company truck is a 1999 dodge ram 2500 with a cummins diesel. it discharges for the 1st 20 or 30 seconds after cranking. any ideas?… read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
Dodge ram 2500: rebuilt..wont start,headlights flash..injectors
i rebuilt mt dodge ram 2500 5.9 cummins,put it back in and wont start,headlights flash on about 3 minutes intervals. have fuel to injectors.wonder if the security system is giving it a problem… read more
mndave0002
mndave0002
Associate Degree
250 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x