Dodge

Dodge Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Dodge

Dodge Durango SLT: My durango wont start. its not the battery

Customer Question
My durango wont start. its...
My durango wont start. its not the battery or the starter.. I have all my dash lights and door ajar bell and dome lights.. even stereo but wont turn over. we bought a new starter and it still would not start.. there is power going to it from the battery. but the other line.. the starter line.. even with the ignition turned on.
Submitted: 5 years ago.Category: Dodge
Show More
Show Less
Ask Your Own Dodge Question
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Mopar Certified, Dodge Technician
Category: Dodge
Satisfied Customers: 11332
Experience: 24 Year Chrysler/Dodge Certified Specialist
Welcome to Just Answer Dodge my name isXXXXX don't know your automotive experience level, so I may have to ask questions of you before I can help.

Do you have a test light or volt meter to do some tests?

Ask Your Own Dodge Question
Customer reply replied 5 years ago
yes
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Good thanks. Ok, let's start with the fuses. In the inside fuse box, check #12.........this is a 10 amp fuse. In the under hood box, check #16 this is a 50 amp.

If the fuses are good, let's locate the starter relay in the underhood fusebox and remove it. Swap in another one just in case, and see if it goes.

Next, with the relay removed, test the terminals in the fuse box and you should have one with 12 volts all the time and one with 12 volts when a helper holds the key in the start position.

Let me know what you get..........and also whether you have any remote start or alarm systems installed.

Mopar Certified
Mopar Certified, Dodge Technician
Category: Dodge
Satisfied Customers: 11332
Experience: 24 Year Chrysler/Dodge Certified Specialist
Mopar Certified and 87 other Dodge Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago
we have done all of that. and my comand start was factory when I bought the durango. there is no power running to the start wire.. between the ignition and the starter..
Customer reply replied 5 years ago
we have done all that.. all the fuses are good and replaced to be safe. my command start was factory when I bought the durango. we have no power going from the starter to the ignition when we turn the key.
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Ok, can you go directly to the ignition switch and see if there is power coming out of the switch?
Ask Your Own Dodge Question
Customer reply replied 5 years ago
how do I get to the ignition its a sealed housing
Expert: Mopar Certified, Dodge Technician replied 5 years ago
There are 2 plastic covers around the top of the column and they snap together. From the bottom side there will be a couple of recessed screws that hold these 2 halves together. There will also be one or two other screws that will need to be removed. Once removed, the 2 halves will unsnap from each other, just be gentle since they are only plastic.

Ask Your Own Dodge Question
Customer reply replied 5 years ago
ok. so once I have that open then what. my husband has been working on it with his co worker all afternoon thats how we know that its not the starter its self or the battery.. so i figure its either the ignition or the wires... hopeing its the wires cause they are cheaper then the ignition...
Expert: Mopar Certified, Dodge Technician replied 5 years ago
You need to check the wire coming out of the switch to see if there is 12 volts on it when the key is in the start position.

If there is, then we need to trace the wire to the remote start system because the control module for that may be faulty.

If there is no voltage coming out of the switch, then it could be a bad switch, but we would need to check a couple more things before condemning the switch.

Let me know how they make out.

Ask Your Own Dodge Question
Customer reply replied 5 years ago
im not with the durango at the moment its. im just trying to get as much info as i can so when we go back to it tomorrow we are not standing around guessing on what to check..
Expert: Mopar Certified, Dodge Technician replied 5 years ago
No problem. You can bookmark this page and reply back tomorrow if you need to.
Ask Your Own Dodge Question
Customer reply replied 5 years ago
im writing it all down so when he goes in he can follow it. there is no internet at the shop where he works. i know its not easy to give advice without knowing step by step how its going.. but lets say there is not the 12 volts in the ignition then the key is on.. and go from there.. if you would..
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Have to pull up a wiring diagram........give me a few minutes.....
Ask Your Own Dodge Question
Customer reply replied 5 years ago
thanks
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Ok, the yellow wire at the ignition switch is the one that needs 12 volts when the key is in the start position. If there is no voltage there, then check the red/yellow tracer wire for 12 volts all the time.

If you have 12 volts on the red/yellow................but nothing on the yellow, then the switch is the problem.

If there is no voltage on the red/yellow, then check fuse "E" in the underhood fuse box and this is a 20 amp.

Hope that helps.....

Ask Your Own Dodge Question
Customer reply replied 5 years ago
would it maybe be the wires though to..
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Potentially, yes it could be the wiring, but we need to find out where there is voltage first, and where there isn't.

Once we can determine the general area where we lose the voltage we will know if it is the wiring or not.
Ask Your Own Dodge Question
Customer reply replied 5 years ago
ok.. so what if neither wire has voltage.
Expert: Mopar Certified, Dodge Technician replied 5 years ago
That's when you check fuse "E" as I mentioned.
Ask Your Own Dodge Question
Customer reply replied 5 years ago
ok.. so if that fuse it good then what would you suggest.
Expert: Mopar Certified, Dodge Technician replied 5 years ago
I would need to know the results from the checks I have suggested to be able to go any further. These checks will have isolated where the problem is.
Ask Your Own Dodge Question
Customer reply replied 5 years ago
okay. we can try it all out and come back tomorrow. might be able to log on through my husbands cell at the shop depending on service.. metal roof does not like cell phones.. but at least we have a better idea of what to look for.. although thinking tomorrow it might be me working on my durango while he does his job..
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Ok, let me know if you need anything else....
Ask Your Own Dodge Question
Customer reply replied 5 years ago
will be back for sure for help with my cruise control that suddenly does not work after having fountain tire replace my brakes.. and my heater only works if im driving over 40km/h all this started having problems after getting the brakes done..
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Sounds good........
Ask Your Own Dodge Question
Customer reply replied 5 years ago
ok will try it tomorrow and get back to you as soon as we can. I just really need my durango back on the road
Expert: Mopar Certified, Dodge Technician replied 5 years ago
Ok, night....
Ask Your Own Dodge Question
Customer reply replied 5 years ago
ok well we got it trying to turn over now.. but the engine is not catching.. im wondering if it would have anything to do with the PCM. I had a mechanic tell me yesterday that because my milage counter says "no bus" that its the PCM and the truck will not start because of it
Customer reply replied 5 years ago
Relist: Other. needing help still for getting my durango running.. says no bus when turning the key. even when it is trying to start. we bought a code reader but it wont conntect to my durango.. but it connects fine to other vehicles.. google searched the no bus and it says it has something to do with the computer or PCM
Expert: Mopar Certified, Dodge Technician replied 5 years ago
The "bus" is the means by which the various computers and modules communicate with each other. When you get the "no bus" message it means that this communication network has gone down and the computers can no linger talk to each other and this is why it doesn't start.

The majority of the time one of the modules/computers on the bus is shorted internally and creating this problem. Quite often the PCM is the root cause and replacing it would be the fix, if that were the case.

The only way to accurately diagnose these types of problems however, is by using a shop scan tool and the appropriate wiring diagrams to test the bus communication network. Without the proper equipment in this situation you can only go on a "best guess".

I hope this information is helpful and let me know if you need further assistance with this.

If I have answered your question, please click the ACCEPT button so I may receive credit for my time assisting you today. Subscription customers are also asked to do the same since it doesn't cost you any more to do so. Thanks.
Ask Your Own Dodge Question
Ask Mopar Certified Your Own Question
Mopar Certified
Mopar Certified, Dodge Technician
Category: Dodge
Satisfied Customers: 11332
Experience: 24 Year Chrysler/Dodge Certified Specialist

Mopar Certified is online now

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I AM VERY GLAD THAT I TOOK A CHANCE ON YOUR PROBLEM SOLVING SKILLS. I WAS SUCCESSFUL IN REPLACING THE FUEL PUMP. MY TRUCK RUNS LIKE A CLOCK. IT RUNS LIKE THE DAY I BOUGHT IT. NO LUNGING FORWARD, THE TURBO REACTS THE SECOND I STOMP ON THE GAS, AND IT HAS A LOT MORE POWER AND EVEN SOUNDS BETTER TO ME. IT SAVED ABOUT $500.00 BY DOING THE WORK MYSELF. I GIVE YOU ALL THE CREDIT FOR YOUR DIAGNOSING THE PROBLEM, JUST FROM THE SYMPTONS I GAVE YOU OVER THE e MAIL. I WILL USE YOUR WEB SITE AGAIN AND REFER MY FRIENDS. THANKS SO MUCH FOR THE HELP.

TOM WHITTAKER, USA

Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless!

Rev. Jerry Baysinger, Holts Summit, Mo

I recently asked a question about my 2005 dodge ram, and I just wanted to let my Expert know that he hit the nail squarely on the head with his answer. I wanted to thank him again.

Greg, Pittsburgh, PA

Just a quick line to tell you how pleased I am to have my brakes working properly after all this time. Your answer was what I needed. I would certainly recommend you highly. God bless!

Jerry, Holts Summit, MO

I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat.

Stan, Sayre, PA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C., Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

Alex, Los Angeles, CA

< Previous | Next >

Meet The Experts:

Jerry

Master Mechanic

Satisfied Customers:: 1754

ASE Master tech, 30 years exp. troubleshooter, driveability tech

Chris

Shop Foreman

Satisfied Customers:: 6601

Dodge/Cummins and Chrysler Certified Master Tech

Mopar Certified

Dodge Technician

Satisfied Customers:: 11332

24 Year Chrysler/Dodge Certified Specialist

moparfl

ASE Certified Technician

Satisfied Customers:: 3292

ASE Master Tech Gold level Chrysler Status 30 years dealership exp

Dodgerench

ASE Certified Technician

Satisfied Customers:: 2809

30+ years Dodge/Chrysler exp., ASE Master with L1 certification. Driveability/ combustion specialist

Tim Mohr

ASE MASTER TECH

Satisfied Customers:: 2297

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Don - Mo Lurch

Aftermarket & Factory Electronics

Satisfied Customers:: 1560

Cert. Dodge & Chrysler Warnty, Heavy Line Mech, Mobile Electronics. Sales, Installation & Repair for 30 years

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x