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Grand caravan: wont start..the battery and alternator..van..locks…

Customer Question
my grand caravan won't start...
my grand caravan won't start. i tested the battery and alternator and both are good.

the vehicle started fine this morning, as i was driving the radio turned off and when i turned off the van it wouldn't restart...nothing, no power to anything, not even the locks, windows or ac fan would work, no matter what position the key is in.
Submitted: 8 years ago.Category: Dodge
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Answered in 40 minutes by:
6/24/2010
Dodge Mechanic: Ricardo Hohl, Master Certified Tech replied 8 years ago
Ricardo Hohl
Ricardo Hohl, Master Certified Tech
Category: Dodge
Satisfied Customers: 4,343
Experience: Automotive instructor at Porter and Chester institute
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hi, can you turn the lights on and see if any light function available?
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Customer reply replied 8 years ago

hey,

 

no lights. when i put the key in and turn it forward or back (acc) nothing either. i can hear a switch like clicking noise with the key stationary in the forward or back position. when i remove the key the door chime dings for about thirty seconds and then stops.

 

all of these same symptoms occurred yesterday and i took out the battery and alternator and had them tested and both were ok.

Dodge Mechanic: Ricardo Hohl, Master Certified Tech replied 8 years ago

ok, do you have a booster pack or jumper cables that you can use to jump start, i understand the battery was all ready check but i need to check for amperage to the starter by increasing the amount with another vehicles battery.

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Customer reply replied 8 years ago
yes
Dodge Mechanic: Ricardo Hohl, Master Certified Tech replied 8 years ago
ok, can you just connect that to the battery on your vehicle and see if the lights go on then.
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Customer reply replied 8 years ago
yeah one minute
Customer reply replied 8 years ago

ok, i made the connection and no lights on the van.

 

 

Customer reply replied 8 years ago

hi,

 

no lights on the van after making the connection

Dodge Mechanic: Ricardo Hohl, Master Certified Tech replied 8 years ago
ok remove the battery terminal ends and check battery clamps ,clean and secure and reattach, do you have a test light?
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Customer reply replied 8 years ago

hey,

 

i had to go to work yesterday...i cleaned the posts and connectors, cleaned and tightened. no lights come on. no nothing.

 

when i put the key in (just insert the key) the door chime dings. when i turn the key in either direction it's like a small click and nothing...no chime, no lights, no radio or power window/locks.

 

otto

Dodge Mechanic: Ricardo Hohl, Master Certified Tech replied 8 years ago
ok, do you have a test light or a voltmeter?
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