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she has youth on her side - under florida law, because she was given the diversion the record will be sealed if she is successful in her probationary period - this should be an automatic process - but when she does complete the probation, she needs to check with the PO to make sure that it has been sealed.
she needs to keep in mind, that a juvenile diversion is a one-time shot. so, if she gets in trouble again, it wont be as easy and she will wind up in front of a juvenile Master at a hearing.
i dont know what to tell you about the letter's late arrival. you could have called and had the interview postponed until you could get with your employment to take the time off.