Consumer Protection Law

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I need your help getting my refund from Wish. I was on Wish
I was on Wish for the 1st time and found a dress and anklet that totaled $23.05 including shipping. My granddaughter was using my phone and as a joke she ordered 6 adult toys in this order and 2 other orders. When I found out I was furious to say the least. I had never shopped on Wish before and I contacted the company and they said everything had been shipped so just contact them once stuff was received! I got the orders and contacted Wish and a representative said they would email me the return labels. Once I got all the return labels. I sent the items back in their unopened wrapping and attached each one's return label and mailed them out in 1 box to the address Wish had provided. The box was mailed out on May 3, 2021 and was received according to the tracking number on my receipt to Wish on 5/5/2021. According to the return policy at Wish it said to contact them after 14 days of them receiving the items back if I had not received my refund. In May 19th I contacted them and they have not refunded my money and keep giving me the run around. I have provided them with everything they have asked for- order numbers, each item's name( and a picture of the items) and the return label number for each. One day they said they solved the problem then it was said since I had more than one item I had to start all over again. Then it was the receipt was not the kind their policy called for. It was from the US Post Office! And now they are telling me that it looks like the items were received but now we have to wait until they get confirmation from the store? They have had these items delivered to them since May 5th! Their policy says most items returned have their refund in 48 hours! I have told them I really need my money back and they continue to not refund my money when I have repeatedly given them all the information they have requested. I paid with PayPal and the Transaction numbers are as follows: #1- *****************. #2- *****************. And the last transaction number is ***** 2FR47184WW000982M. Please help me in getting my refund. I did keep the dress and the anklet which together with their shipping charges came to $23.05. My total amount paid to them was $187.01 so this amount minus what I kept should mean I would have $163.96 in a refund! Please be so kind and help me … read more
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LegalFalcon
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I ordered merchandise from Sole Cart, Urban Outfitters
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I am trying to get a refund from Ebay or PayPal. Ebay states
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In a current dispute situation, I was taken by a customer. I did explain our non refundable policy and they knew about that. I said I would make an exception due to Covid 19 challenges, but we have a … read more
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On March 15th, I purchased two items from an online seller
On March 15th, I purchased two items from an online seller in the amount of $52.98. I made the payment through Paypal and received a Paypal confirmation that the payment went through. I received no co… read more
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PayPal issue... I ordered a Slot Car Track Set from an
PayPal issue... I ordered a Slot Car Track Set from an online retailer. (Value...$350.00) After a week or so I received no shipping or tracking info. I tried to contact the retailer but all of thier c… read more
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Purchased two smart watches online and paypal was the bank I
Purchased two smart watches online and paypal was the bank I used. These watches finally arrived from an address in Colorado. But defective and now the company will only accept the shipping to Madrid … read more
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Bought some medical grade weed from a website that appears to be legit www.greenweedfarm.com Was supposed to have gotten shipment today but instead went out today. Supposedly this farm is connected wi… read more
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Hello.. My name is XXXXX XXXXX i have a question regarding online
Hello.. My name is XXXXX XXXXX i have a question regarding online purchases. When performing an online purchase, and payment was done using PayPal; does the seller legally have the right to hold the s… read more
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I bought a rebuilt golf cart engine online from a so called
I bought a rebuilt golf cart engine online from a so called expert golf cart engine builder. He said it had a 90 day warrently and would ship within 14 days. It was 25 days late and as soon as it was … read more
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On 6/20/11 I ordered 2 bedrests from Amazon. Guaranted free ship & full refund. I had
On 6/20/11 I ordered 2 bedrests from Amazon. Guaranted free ship & full refund. I had to return items, had hasstle getting return slip. Paid with paypal , Amazon refuses refund. order no(NNN) NNN-NNNN… read more
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If i was told when i bought the product that it has a lifetime
If i was told when i bought the product that it has a lifetime warranty and therefore you can not refund or return the product, only exchange it for the lifetime warranty, only to get home and find ou… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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