Consumer Protection Law

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I'm buying a 1999 Airstream Bambi trailer for $800 the
I'm buying a 1999 Airstream Bambi trailer for $800 the seller said ebay was doing the deal as she is disabled, the ebay invoice order I'd was emailed to me it said to buy 4- $200 cards which I did, ca… read more
JKEsq
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Ebay is holding the money. When Ebay started the change from PayPal to our bank accounts. They are off my PayPal and have not shown up. I talked to someone at eBay 2 weeks ago, and he say that it woul… read more
Attorney Bruce
Attorney Bruce
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I bought a TV on ebay, at a cost about $2000 dollars
Greetings! I bought a TV on ebay, at a cost about $2000 dollars (shipping included). The DHL shipping comp. got it wet on the way to Florida. The seller was called and I was called about the accident.… read more
Joycelaw
Joycelaw
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Answer only if you have a solution without paying for extra
Second opinion] Please answer only if you have a solution without paying for extra fees.I purchased a brand new pingpong table from an Ebay store located locally. I picked it up from the a big warehou… read more
Joycelaw
Joycelaw
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I am trying to get a refund from Ebay or PayPal. Ebay states
I am trying to get a refund from Ebay or PayPal. Ebay states they sent a manual refund to PayPal PayPal says they can't find it and refers me back to Ebay for a transaction #. I do but Ebay doesn't re… read more
Adam Yarussi
Adam Yarussi
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4,944 satisfied customers
I have been a PayPal customer since 2005. I've been a buyer
I have been a PayPal customer since 2005. I've been a buyer and seller on ebay and have utilized PayPal outside of eBay often. I sold a Samsung Galaxy S10 5G ($1299 value) on eBay back in July. The buyer paid for the item on July 19, $850. She contacting me after she processed her payment requesting it to be overnighted. I could not send the item overnight, so I offered to refund the buyer $50. She agreed and I processed that refund the week of August 2. I have not received any other correspondence from the buyer.On November 3, I logged onto PayPal to discover that my PayPal balance was -$800. I was shocked. I immediately contacted PayPal. I was told by a representative, that they would reopen the case if i could show correspondence between the buyer and myself. They gave me the email,***@******.*** to send that correspondence. I sent the materials on November 8. I called PayPal service again 2-3 days later because i was told that it takes a few days for my correspondence to be attached to the case. i called again and i was told that i need to provide a receipt to show that the item was new and the posting details. i was able to receive the full posting details from eBay and I forwarded them on November 13 to***@******.***.It took me several days to obtain the receipt from Verizon, but I did in fact receive it and forwarded it to the email address mentioned about on November 18. Then, I called PayPal service today and I am told by a representative that cases cannot and will not be reopened. I have spent several days searching for receipts and documentation only to discover that my works were in vain. In addition, the buyer still has the item, that they have now had in their possession for almost 4 months. If there was a problem with the item, why did they not contact me on eBay?Unfortunately, I did not receive the correspondence, could the information have been added to my paypal resolution for me to see in addition to an email? I am not only out of $850, but I'm out of the $1299 that I spent for this device and the only thing I'm being told by service is to take legal action? That's unacceptable and disheartening for a working individual who uses PayPal to conduct business. Can you please have someone look into this and help me resolve it before it presents even more of a financial strain on me? Thank you in advance for your time. … read more
Stephen L
Stephen L
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I bought a bag from ebay seller, on june 10 and I didn't like
I bought a bag from ebay seller, on june 10 and I didn't like the color, so I sold it again. I did auction, and just reposting what the seller did, I did resell the bag to ebay buyer, and she won the … read more
Law Educator, Esq.
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Bought a $4500 mobility device on eBay. Low usage and claimed
Bought a $4500 mobility device on eBay. Low usage and claimed to be 100% working and auction said "returns accepted" (i.e. can return for any reason). Seller also has very good feedback, apparently ma… read more
Attorney 1
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If I sold an item on eBay but it is no longer in my possession,
If I sold an item on eBay but it is no longer in my possession, so that I cannot send it overseas to China or Japan, what are possible legal repercussions against me?… read more
legalgems
legalgems
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I sold an item on eBay. The following day the buyer paid for
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MDLaw
MDLaw
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eBay buyer may not return the refunded merchandise.
Hello, Me and my buyer are located in Southern California. I've listed an auction on eBay.com. The buyer won the auction, and he messaged me through eBay message (We communicated through eBay message … read more
MDLaw
MDLaw
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I purchased an item on eBay a few months ago. I requested a
I purchased an item on eBay a few months ago. I requested a refund because of a problem with the defective equipment. The seller has not fully refunded the full amount, even though their eBay page gua… read more
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I have an ebay store. I have recently come to tough times an
I have an ebay store. I have recently come to tough times an i am not able to send out the product for the items buyers has purchased. I watnt o but i do not have the funds to do it. I was paid in ful… read more
Lucy, Esq.
Lucy, Esq.
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I want to sue eBay for charging me, and countless other unsuspecting
I want to sue eBay for charging me, and countless other unsuspecting sellers on eBay, the full final value fee on an item that has sold even after that item has been partially refunded. eBay keeps tha… read more
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I purchased a first item from a seller on eBay which never
I purchased a first item from a seller on eBay which never showed up. The buyer offered a second item for a additional cost which arrived severely damaged. Now he has refunded the money for the first … read more
dkennedy
dkennedy
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I bought 2 DVDs from a woman on ebay the total value I is $83.00.
I bought 2 DVDs from a woman on ebay the total value I is $83.00. I never recieved the dvds I have emialed this woman but the emails have bounced back. I complained to ebay and they said they couldn't… read more
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I live in Australia and I bought a new camera on ebay from
I live in Australia and I bought a new camera on ebay from a seller in the USA. Unfortunately the camera arrived after I had left Australia for an overseas trip. The vendor advertised that the camera … read more
skelly151
skelly151
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I bought item via ebay and did not receave the item.
Hello, I am having problems with one of the store in ilinoi. I bought the item via ebay four month ago but still did not get item or any refund from the store. I had contacted seller few times and sel… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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