Consumer Protection Law

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Related Consumer Protection Law Questions
My computer locked up Microsoft support was called & ask for
My computer locked up Microsoft support was called & ask for permission to connect to my computer to fix the problem . I noticed money missing out two of my accounts. This all happened 4/28/22 … read more
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My computer was locked because of a virus. I called and it
My computer was locked because of a virus. I called and it was fixed and I ended up buying a 2 year protection plan. Have I been scammed and do I need to worry about more than the fee I agreed to pay?… read more
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George J., Esq.
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We were almost the victims of a scam by a group claiming to
we were almost the victims of a scam by a group claiming to be from xfinity and they said we had a firewall issue on our computer. They instructed us to go to the store and get xbox gift cards in the … read more
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Zoey, JD
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Is Global Network Help a scam? We got an alert on my
Is Global Network Help a scam? We got an alert on my husbandsACER that it was infected and he authorized a payment to them.I'm worried. … read more
Zoey, JD
Zoey, JD
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I had a message from Microsoft that my computer was frozen
I had a message from Microsoft that my computer was frozen because of a virus. I called the number and spoke to a Jerry who said I had a trojan virus in my computer. I needed to pay $200.00 for them t… read more
Zoey, JD
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Is SYMANTEC a valid computer repair service? My husband's
My husband's computer seemed to be frozen and a phone number came up on the screen.(###) ###-####It was about 3 weeks ago. They took over the computer and did repairs but he doesn't know what they were. He called again yesterday, May 31 to have them find out why the printer wasn't working. They told him that the firewall had been broken into. We have no way of knowing if that was true. He paid$1200.00 on our VISA card the first time. Yesterday they said they were returning that amount to the card and asked us to go to CVS and but that amount on Ebay cards. We thought that was strange but we did it. It took two stores, the second was Home Depot but when we gave him the secure numbers, they said they weren't valid because they weren't from the same stores. So we went to s different CVS but theywere denied probably because we had already used them that day. We called John from SYMANTEC and he did he had put a security on the card so go back and try again … read more
Zoey, JD
Zoey, JD
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Doctoral Degree
54,420 satisfied customers
POPUP virus came up on my personal computer on sunday and
POPUP virus came up on my personal computer on sunday and called number listed. It was Archon Shield. Gave my info and bank routing #. Is it legitimate" … read more
Zoey, JD
Zoey, JD
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Doctoral Degree
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Fraud examiner —my computer was shut down earlier this
Fraud examiner —my computer was shut down earlier this morning because I wouldn't purchase any of the plans to rid my computer of a Trojan attack— after an hour on the … read more
Zoey, JD
Zoey, JD
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Ellen, Is there a phone scam on locking up your computer. My
My computer said it was blocked by microsoft and gave me a number to call where they could fix it for $399.99 for one year and more for 5n years & more for lifetime. Sounds suspicious to me … read more
Zoey, JD
Zoey, JD
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Doctoral Degree
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Is there an 800 # I can call. I think I an the victim on a
My computer locked up so I called the 800 # and talked to someone from PC Care. They charged me $499 to set up a firewall. I looked on line & found that PC Care is a company from India & not associated with MS … read more
Zoey, JD
Zoey, JD
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Doctoral Degree
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Do I only converse by computer or can I speak verbally? I
do I only converse by computer or can I speak verbally? … read more
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While doing some surfing on the net, my computer locked up
While doing some surfing on the net, my computer locked up and showed a warning of suspicious use. The warning came with a toll-free number to call. I called and was told to let them use my computer f… read more
Zoey, JD
Zoey, JD
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I googled a phone number for Intuit customer support and
I googled a phone number for Intuit customer support and when I called I ended up talking with a company called Geek Logics, LLC out of Miramar FL. They ended up charging me $300 for what was supposed… read more
Zoey, JD
Zoey, JD
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54,420 satisfied customers
I am a 77 year old man using a laptop. I have been getting
I am a 77 year old man using a laptop. I have been getting calls saying my "firewall" has been taken down and I should not use the internet. The calls are from(###) ###-####and there have been many. H… read more
Zoey, JD
Zoey, JD
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Doctoral Degree
54,420 satisfied customers
Do all Microsoft telephone calls reflect Microsoft identity
Do all Microsoft telephone calls reflect Microsoft identity on caller ID? … read more
Zoey, JD
Zoey, JD
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Doctoral Degree
54,420 satisfied customers
I have a contract with a company that says they are
I have a contract with a company that says they are protecting my comuter with a firewall. I paid $120 threemonths ago and now they say new virus requires updat,more money. Their name is ***** ***** i… read more
Zoey, JD
Zoey, JD
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Doctoral Degree
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Is Asystguard Apogee consulting services a legitimate
is Asystguard Apogee consulting services a legitimate company or a scam … read more
Zoey, JD
Zoey, JD
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Is avg network good...or a scam? Had a Mac problem, (network
Had a Mac problem, (network contaminated) and AOL recommended AVG. … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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