Consumer Protection Law

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I have asked Airbnb multiple times for their legal
I have asked Airbnb multiple times for their legal department. They will not give me the information. What can I do about this? Can a large private company refuse to give a customer more information o… read more
Isaac, Esq.
Isaac, Esq.
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I have tried multiple times to resolve my issue with Airbnb.
I have tried multiple times to resolve my issue with Airbnb. They have cost me time, money, stress and now I believe they may be discriminating against me. I have provided them with more than enough e… read more
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I purchased some outdoor furniture in June of 2019. Within 3 days bolts began falling out, so I immediately called the vendor. They continually promised to replace the chairs, fix the chairs, call me … read more
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I am investigating my options to cancel a timeshare contract
Hi! I am investigating my options to cancel a timeshare contract purchased in April 2019, as I believe the sales team used many decptive tactics outlined in the Unfair and Deceptive Trade Practice Act… read more
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How are you I have a situation I rented an AirbNb in New
Hello How are you I have a situation I rented an AirbNb in New York city and I had a really bad experience by one of the neighbors opening the door without my permission to lower the tv. When I left t… read more
Phillips Esq.
Phillips Esq.
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I followed your advice and send a demand letter to the Jiffy
I followed your advice and send a demand letter to the Jiffy Lube store addressed to the Manager and District Manager; I also sent one to Texas which is the Corporate office. I didn't receive any resp… read more
Attorney 1
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I bought a used car two weeks ago... had it to the shop last
I bought a used car two weeks ago... had it to the shop last night as it was making noise. Found out it needs a whole new exhaust system Catalytic converter. This is something that just doesn't happen… read more
INFOLAWYER
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Have a problem with Walmart ordered items for Christmas and
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Attorney 1
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How are you doing? Aliso Viejo, California. We will be
We use our property as a vacation rental with VRBO, HomeAway and until yesterday Airbnb. As we had a guest book through Airbnb for 1 adult and 1 child for 31 nights from February 28th until March 31st, 2018. Consequently he arrived at our property late the evening of February 28th with 1 additional adult and 2 additional children. Furthermore with 3 utility sized vehicles full of personal possessions and property that they unloaded into our garage. On March 1st we contacted Airbnb and informed them that the guest was in violation of our reservation agreement. They agreed and gave us the option of having Airbnb cancel their booking or to forward the guest an amendment reservation request for the applicable guest fees as stipulated in our listing policy. We then elected to forward to amendment reservation request. However the guest utterly ignored the amendment reservation request as well as all attempts of communication with us. Therefore we called Airbnb back and requesting that they cancel the reservation and they did so. Then, contacted the guest and told them that their reservation concluded on March 4th, 2018. However because they had children in their care my husband and I gave them a grace period to check out on March 5th, 2018 no later than 6pm. Airbnb further informed them that they would happily find them alternative accommodations for the remaining dates of their reservation without and expense to them. However they refused the offer from Airbnb. Then, Airbnb informed us that they could not assist us in vacating them from our property and we could use whatever legal measures available to us. We consequently called the sheriffs for assistance and upon their arrival we produced our documentation of title, deed, mortgage, property taxes, homeowners insurance, utilities bills, Airbnb's cancellation concluding their stay on March 4th, 2018 and all written correspondance with Airbnb and the guests showing that the guest fraudulently booked our property, threatened and harassed us and brazenly stated that they would not vacate under any at all circumstances. The sheriffs would not make them vacate and they are still in our home. Therefore, we would most humbly appreciate any at all counsel / advice. Thank you!… read more
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Not sure of what kind of law category to select because the
Not sure of what kind of law category to select because the organization is Airbnb. I'm a Host who uses its services. The incident involves an Airbnb employee who allegedly favored a Guest (the person… read more
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I purchased a used vehicle and traded in my old one. The dealership was to pay off the old loan off and brokered a new loan at the dealership. The old loan was not paid off before I had to make a paym… read more
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LegalGems
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Billing discrepancy of $7259.14 from Water and Power The bill of $300 apx jumped to $7259.14. Called customer service today Water and Power says that the misc. adjustment of $7259.14 is due to the mal… read more
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hi there, i have a contractor who improved my house. the
hi there, i have a contractor who improved my house. the contractor broke the contrat. they did not complete their work listed on the contract or the work is unsatisfied. the most important thing is t… read more
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John

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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