Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Connect one-on-one with {0} who will answer your question

Related Consumer Protection Law Questions
I've been the victim of a scam. *** *** A*** RD. S***,
RONALD *** *** A*** RD. S***, PA.**** EMAIL:r********@******.*** TO WHOM IT MAY CONCERN: I RECENTLY TRIED TO PURCHASE A MOBILITY SCOOTER (A GTX-LIMITED-60 ELECTRIC MOBILITY SCOOTER) AT AN OUTFIT CALLED MOBILITY4LESS ON THE INTERNET. I'M HANDICAPPED AND MY WIFE HAS PROBLEMS WITH HER HIP AND KNEE. IT SEEMED LIKE A GOOD IDEA BECAUSE IT WAS A 2 SEAT SCOOTER AND IT WOULD HAVE BEEN PERFECT FOR US TO GET AROUND ON. I GUESS I'M FROM THE OLD SCHOOL, BECAUSE I TAKE PEOPLE FOR THEIR WORD, A BIG MISTAKE IN THIS CASE! THEY CLAIMED THAT THEY HAD (3) SCOOTERS AVAILABLE AND READY TO BE SHIPPED, AND THEY WOULD BE DELIVERED IN (14-18 DAYS). A LIE! I ORDERED ON MAY 1, 2021 AND THEY TOOK THE MONEY FROM MY ACCOUNT ON MAY 4, 2021. AFTER WAITING PAST THE 18 DAYS, AND HEARING NOTHING OR RECEIVING NO TRACKING NO.'S, GOT A LETTER FROM PHOENIX, AZ ON 21ST OF MAY, IT STATED THAT ONE OF THEIR OVERSEA SUPPLIERS SENT THE INCORRECT PARTS AND THERE WOULD BE A DELAY IN THE SHIPPING. WHY WOULD (3) COMPLETELY ASSEMBLED SCOOTERS NEED “PARTS”??? THEY CLAIMED THAT THEY WERE GOING TO EXTEND MY WARRANTY FOR ANOTHER YEAR AND THAT THEY WOULD EMAIL THE TRACKING NUMBER AUTOMATICALLY. NEVER HAPPENED! I WAITED UNTIL JUNE 7, STILL NOT RECEIVEING ANY TRACKING NUMBERS SO I EMAILED THEM I WANTED TO CANCEL MY ORDER AND ASK FOR A FULL REFUND OF $3,152.58, I EMAILED THEM AGAIN ON THE 8th AND 9th OF JUNE, FINALLY GETTING A REPJY ON THE 10th. THAT'S WHEN I FOUND OUT WHAT KIND OF PEOPLE I WAS DEALING WITH! THEY CHARGED ME WITH A RESTOCKING FEE OF $793.14, IMPOSSIBLE BECAUSE THE ITEM “NEVER LEFT THE SHELF”! AN OUTRAGEOUS SHIPPING FEE OF $1086.72 BOTH WAYS FOR A TOTAL OF $2,173.44, DON'T KNOW HOW I CAN PAY SHIPPING, WHEN THE ITEM NEVER LEFT THE WAREHOUSE, THESE ARE TOTALLY BOGUS SHIPPING CHARGES, THEY MUST OWN THE SHIPPING COMPANY OR THEY PAY THEM OFF TO PROVIDE PHONY SHIPPING ORDERS, BUT THEY WERE IN A GENEROUS MOOD, THEY SAID AS A ONE TIME “COURTESY”, THEY WOULD PAY THE ONE WAY SHIPPING OF $1,086.72, SO MY REFUND WOULD BE $1,288.72 INSTEAD OF $197.00! CAN YOU BELIEVE THAT, THEY WERE GOING TO GIVE ME BACK $197.00 OUT OF THE $3,162.58!!! DID THEY HAVE A TWINGE OF GUILT AFTER STEALING MOST OF MY MONEY??? THESE PEOPLE ARE A PACK OF THIEVES. I WAS READING THEIR CANCELLATIONS TERMS AND IT STATES THAT IF AN ITEM WAS SHIPPED IT “CANNOT” BE CANCELED” SO IF I CAN'T CANCEL IT WHO DID??? IF INDEED IT WAS SHIPPED, THEN THEY HAD TO CANCEL IT AND THEY ARE RESPONSIBLE! THAT WAS THEIR PLAN FROM THE GIT GO, FRUSTRATE THE CUSTOMER AND GET THEM TO CANCEL AND STEAL THEIR MONEY! THERE HAS TO BE A LAW SAYING THAT IF IN ANY CASE THERE IS A CANCELATION THEY HAVE TO NOTIFY THE CUSTOMER BY EMAIL IF HE/SHE IS SURE THEY WANT TO CANCEL, ESPECIALLY IF SAID ITEM WAS SUPPOSEDLY SHIPPED! THAT WOULD BE A COMMON COURTESY AND HUMAN DECENCY OF WHICH THEY HAVE NONE! IF IN FACT I HAD I BEEN NOTIFIED THAT THE ITEM WAS SHIPPED, I WOULD HAVE DEFINITELY SAID OK, LET IT COME, BECAUSE I REALLY WANTED THE SCOOTER! THEY NEVER GAVE ME ANY TRACKING NO. IF YOU PEOPLE CAN”T SEE THAT THIS IS A SCAM, THEN YOU'RE BLIND AS A … read more
legalgems
legalgems
Juris Doctorate
26,136 satisfied customers
I order a scooter back month and half and I cannot get them
I order a scooter back month and half and I cannot get them to email me or where the scooter is. i think is coming from China. the name of the company IS DPYY-SHOP. IT MAY HAVE BEEN A SCAM PAID CASH $… read more
Elizabeth
Elizabeth
Law Clerk II
JD
6,043 satisfied customers
Back in March I responded to an ad for an Intelligent Remote
back in March I responded to an ad for an Intelligent Remote Control Elderly Electric Folding Scooter from CKmallshop.com for $50. Ever since I have been given the run around. First, I was sent a pair… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
6,301 satisfied customers
I purchased a scooter from discover my mobility. they refuse
i purchased a scooter from discover my mobility. they refuse to return my payment. I've been suffering and tired of the mis- information regarding my purchase: such as giving me the wrong tracking # I… read more
Edward
Edward
Doctoral Degree
6,282 satisfied customers
I ordered a telescope from Skortu.com. They gave me a
I ordered a telescope from Skortu.com. They gave me a tracking number for the USPS, but it shows no record … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
I placed an order for an electric mobility scooter, yes the
I placed an order for an electric mobility scooter, yes the price was very low. I finally received merchandise from the seller which is a watch. Can I get my money back without sending the watch back … read more
Edward
Edward
Doctoral Degree
6,282 satisfied customers
On February 18, 2020, I ordered an "outdoor acid and alkali
On February 18, 2020, I ordered an "outdoor acid and alkali resistant plastic shed". Transaction number 5xG 94963929901W. Cost and paid by PayPal in the amount of $89.62. I have never received the she… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
I made a online purchase yesterday and I believe it was a
I made a online purchase yesterday and I believe it was a scam … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
I bought two items through PayPal. One was a shed and one
I bought two items through PayPal. One was a shed and one was an electric car. I have not received the items and somebody sent me in separate packaging 3 vegetable peelers. I reported this to PayPal a… read more
Kimora Pope
Kimora Pope
JD
4,812 satisfied customers
I bought a scooter from a company for $129.00 FREE Shipping.
I bought a scooter from a company for $129.00 FREE Shipping. It sounds to good to be true. I am wondering if it's a scam. Their e-mail is***@******.*** … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
I just ordered a electric scooter for a cost of 99.00
Hi I just ordered a electric scooter for a cost of 99.00 Canadian from shoptimized which is a us.company l think because the funds were 69.99 in us funds. It said free shipping. It mention … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
I am looking to purchase a scooter from Oiabfcau for 59.99
I am looking to purchase a scooter from Oiabfcau for 59.99 CAD which is rediculously cheap but say it is a year end clearance ? I know sounds to good to be true stay away? … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
Ordered two electric vehicles. 1 8-11-19 2 8-13-19. Charged,
Ordered two electric vehicles. 1 8-11-19 2 8-13-19. Charged, paid for,& have not received?***@******.***. Jimmy Ruff, Albany,Tx 76430 … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
I ordered one of these bikes or chairs [whatever you want to
I ordered one of these bikes or chairs [whatever you want to call them] over a month ago and still hvae not any word aboout it. … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
50,093 satisfied customers
I mailed a package from the Post Office on May 28th and it
I mailed a package from the Post Office on May 28th and it has not arrived according to the vendor. I lost my tracking number. Is there anything the Post Office can do to help me find out if it was de… read more
John Goodman
John Goodman
Principal Attorney
Juris Doctor
22 satisfied customers
I ordered a folding scooter (looks like a handicapped
I ordered a folding scooter (looks like a handicapped scooter) on May 17, 20-9'thatnwas advertised on the Internet. They are located in Tonopah, Nevada. To,this date, I have not heard a word via email… read more
Attorney 1
Attorney 1
3,682 satisfied customers
65 yr old, and I use a mobility scooter made by E-Wheels. In
Hi my name is ***** ***** yr old, and I use a mobility scooter made by E-Wheels. In July I tried to initiate a service request with E-Wheels via a phone contact. I have been trying to get my scooter f… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
29,676 satisfied customers
I applied to a job advertised on a job search site for a Home
I applied to a job advertised on a job search site for a Home based virtual online assistant. I received an e-mail response back and it appears to be legitimate, but, I wanted to know if I could have … read more
Alexia Esq.
Alexia Esq.
Managing Lawyer/Advocate
Doctoral Degree
10,116 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Ely

Ely

Counselor at Law

3,442 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

2,075 satisfied customers

Attorney,21 years experience in consumer protection areas

P. Simmons

P. Simmons

Lawyer

1,483 satisfied customers

16+ yrs. of legal experience.

RGMacEsq

RGMacEsq

Lawyer

766 satisfied customers

Licensed Texas General Practice Attorney

LADY LAWYER

LADY LAWYER

Lawyer

749 satisfied customers

Consumer Lawyer

RobertJDFL

RobertJDFL

Lawyer

600 satisfied customers

Experienced in multiple areas of the law.

John

John

Lawyer

519 satisfied customers

Licensed and practicing attorney experienced in consumer protection law.

< Previous | Next >

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x