Consumer Protection Law

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Related Consumer Protection Law Questions
I got a call today from "Apple", they said. They were
I got a call today from "Apple", they said. They were reporting that my computer was 93% hacked. They said thy were calling from Cupertino, they gave me i.d. numbers, etc. to sound legitimate. I was o… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
I think I feel for a sophisticated scam this afternoon from
Hi, I think I feel for a sophisticated scam this afternoon from people that claimed to be Microsoft employees. Had to do with my firewall expired. I wrote a check for $500,99 for lifetime firewall pro… read more
RobertJDFL
RobertJDFL
Lawyer
Juris Doctorate
630 satisfied customers
I had a message from Microsoft that my computer was frozen
I had a message from Microsoft that my computer was frozen because of a virus. I called the number and spoke to a Jerry who said I had a trojan virus in my computer. I needed to pay $200.00 for them t… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
Is SYMANTEC a valid computer repair service? My husband's
My husband's computer seemed to be frozen and a phone number came up on the screen.(###) ###-####It was about 3 weeks ago. They took over the computer and did repairs but he doesn't know what they were. He called again yesterday, May 31 to have them find out why the printer wasn't working. They told him that the firewall had been broken into. We have no way of knowing if that was true. He paid$1200.00 on our VISA card the first time. Yesterday they said they were returning that amount to the card and asked us to go to CVS and but that amount on Ebay cards. We thought that was strange but we did it. It took two stores, the second was Home Depot but when we gave him the secure numbers, they said they weren't valid because they weren't from the same stores. So we went to s different CVS but theywere denied probably because we had already used them that day. We called John from SYMANTEC and he did he had put a security on the card so go back and try again … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
I googled HP (hewlett packard) to get their phone Number and
I googled HP (hewlett packard) to get their phone Number and when I dialed it a nice sounding woman answered and asked what my problem was, I told her that my printer was not working she said she coul… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
Ellen, Is there a phone scam on locking up your computer. My
My computer said it was blocked by microsoft and gave me a number to call where they could fix it for $399.99 for one year and more for 5n years & more for lifetime. Sounds suspicious to me … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
Is studiosos a scam. Computer locked up till I allowed this
computer locked up till I allowed this company to repair issues they found … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
Is ag it solutions a scam? They said they were with hp but
they said they were with hp but said my computer was infected and being monitor by russians and ethiopians and other and that i need a security system that cost me 9 … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
While doing some surfing on the net, my computer locked up
While doing some surfing on the net, my computer locked up and showed a warning of suspicious use. The warning came with a toll-free number to call. I called and was told to let them use my computer f… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
Got a screen shoed up on ipad that has a 18445597881 phone
Got a screen shoed up on ipad that has a***********phone number to call and a printer command to my air printer and an “apple” show up on the screen and will not clear. I called number from land line … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
We were hacked this weekend. The party used Google play
We were hacked this weekend. The party used Google play cards. Can we get our money back? … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
Is Social Apps Inc. a legitimate consumer support service
Is Social Apps Inc. a legitimate consumer support service company ? … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
I have been working with a company called Coxitfox.com to
I have been working with a company called Coxitfox.com to try and remove an app that is charging me 7.02 per month on my credit card I have already bought Google play gift cards so they can use the #'… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
I received a phone call from Innovanty Shop last night and
I received a phone call from Innovanty Shop last night and they implied that they do security service for Microsoft customers. They talked me into checking out my computer security and I , probably fo… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
Is Infini Support LLC a scam? They fixed my computer for a
Is Infini Support LLC a scam? They fixed my computer for a lot of money. … read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
I was shown that my pc was being hacked and that I needed to
I was shown that my pc was being hacked and that I needed to have it fixed by a rep from msn. I let him have access to my pc and he suposedly corrted the problm and that i was supposed to send him 299… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
I have a contract for mac computer support from Ouze Global
I have a contract for mac computer support from Ouze Global Services. I've paid for "life time" computer support, computer tuneups/cleanups and antivirus security service. Had a check-in call yesterda… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers
I had a payment taken out of my checking account for a
I had a payment taken out of my checking account for a payment for security on my computer. A tech told me I had hackers trying to get into my computer. He said his company was tech bulls and the comp… read more
Zoey, JD
Zoey, JD
Lawyer
Doctoral Degree
54,381 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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