Consumer Protection Law

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On September 21, 2018 I opened an account with Verizon
On September 21, 2018 I opened an account with Verizon Wireless on the 22nd I was dissatisfied with the service due to phones not operating properly. I took 1 of the 4 phones to the store at the direc… read more
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This is an issue related to customer service. I dropped off my cellphone to fix on May 14th. The estimate for fixing was 1 week. On May 29th I went back to the store my phone wasn't fixed yet. On May 31st they called me saying " your phone is fixed, ready to pick up. However, we closed the store in Reston. Your phone is at Leesburg store." This is one hour driving. I requested to have my phone dropped off to me but now the phone has a "problem" they need more time. I didn't believe them, I just think they are making excuses to not drive to meet me or mail it to me. I did not pay for the service yet. … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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