Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

This answer was rated:

I want to check on the reputation of a Subaru dealership…

I want to check...

I want to check on the reputation of a Subaru dealership from whom I recently bought a used car. unbeknownst to me the sales contract included a warranty that added about $1950.00 to the cost. I immediately complained because I had rejected the warranty. They said they would take care of it. That was two months ago; meanwhile, the principal I'm financing from the bank hasn't diminished by 1.95k (they claimed they couldn't just cut me a check for that amt. but had to refund the bank). They haven't cut a check to me or the bank and I'm worried about their cash situation and this flim/flam about refunding the bank instead of me: a stalling tactic.

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

Purchased 1/16/18 at Suburban Subaru, ST. James, LI,NY.

Lawyer's Assistant: What steps have you taken so far?

I have made several telcoms and an email to the woman who handled the paper work at the closing. She's hard to reach and despite assurances that it will be taken care of...no one can account for the delay and I suspect they have a cash flow problem.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I can provide a copy of my email describing the closing meeting where the warranty problem began and to which my daughter was a witness.

Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 38 minutes by:
3/21/2018
Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 38,831
Experience: 30 years experience in general legal matters.
Verified
Thank you for using JA. I am Loren, a licensed attorney for over 30 yrs., and I am here to help.
I am a certified expert on JustAnswer since 2009, with nearly 100% in satisfied customer ratings. So, we should be able to work through your problem.
I appreciate your patience as I review your question. I will post my response shortly.
This is general information and no attorney client relationship is established.
The site may ask you if you wish to speak by phone for an extra charge. Many find the phone call to be the easiest and fastest way to get the information they need without posting on a public forum. I am also happy to continue online.
There may be a slight delay in my replies as I am assisting other JA customers also. I will reply to your follow up questions.
WHILE WE ARE CHATTING DO NOT CLICK ON THE BUTTON TO REQUEST A SECOND OPINION. IT WILL LOCK ME OUT OF THE CHAT AND PREVENT ME FROM REPLYING TO YOU.
Ask Your Own Consumer Protection Law Question
I can not tell you about their reputation, as that is not really a legal issue, but I can tell you that it is a breach of contract if the warranty provides in its terms that a refund will be issued upon cancellation, and they have not done so.
Since the claim does not exceed $3000, you can sue the dealer and the warranty company in small claims court. Small claims court is designed to be a "user friendly", simplified process, so that you can present a claim without an attorney. Also, it moves much more quickly than regular court. You can get the necessary forms to start from the clerk of the court.
You should also file a consumer complaint with the NJ Attorney General. You can file online at the following link:
https://njconsumeraffairs.state.nj.us/file-a-complaint/Did you have further questions? Have I answered your question? Please let me know.
Ask Your Own Consumer Protection Law Question
Customer reply replied 4 months ago
My problem is taking place in New York. Doesn't NY have an Attorney General?

Certainly.

Here is the link for NY complaints:

NY CONSUMER COMPLAINT

If (and only if) you are completely satisfied that your question is answered professionally and accurately, even if not the answer you were hoping to get, please remember to leave a favorable rating (click 5 stars in the rating section on this page). It is the only way that I am credited by JustAnswer for answering your question.

There is no additional charge to you for rating me favorably.

Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 38,831
Experience: 30 years experience in general legal matters.
Verified
Loren and 87 other Consumer Protection Law Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a consumer protection lawyerLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Loren Your Own Question
Loren
Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 38,831
38,831 Satisfied Customers
Experience: 30 years experience in general legal matters.

Loren is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

7,089 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,436 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,671 satisfied customers

Attorney,17 years experience in consumer protection areas

P. Simmons

P. Simmons

Lawyer

1,222 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

604 satisfied customers

Licensed Texas General Practice Attorney

John

John

Lawyer

516 satisfied customers

Licensed and practicing attorney experienced in consumer protection law.

< Previous | Next >

Related Consumer Protection Law Questions
Is it illegal for justFab.com to wait 8 weeks to send me a
Is it illegal for justFab.com to wait 8 weeks to send me a refund then send an invalid check that I can't even cash? … read more
Attyadvisor
Attyadvisor
Doctoral Degree
8,265 satisfied customers
I have dispute with going on with 42nd st photo my credit
I have dispute with going on with 42nd st photo my credit company had refund my money on a faulty camcorder they sent me, Now they are re charging me claiming that the company provided documentation s… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney At Law
Doctoral Degree
244 satisfied customers
Sold my car. Contact dealership to get refund on my unused
Sold my car. Contact dealership to get refund on my unused warranty for that sold car. Told that it will take 6 weeks to get that money back. In the meantime, I get a check from that dealership/bank. … read more
Legal Expert Justin
Legal Expert Justin
Law Degree
229 satisfied customers
I bought a new car from a Subaru dealership. They said that
I bought a new car from a Subaru dealership. They said that there was not title to my 2015 which I bought new at this dealership. They said they would take care of the title at no charge. My wife an I… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney At Law
Doctoral Degree
244 satisfied customers
I purchased a new car at Subaru dealer on January 7th. I put
I purchased a new car at Subaru dealer on January 7th. I put $1000 down in cash and financed the remaining amount with CapitalOne. I also purchased the extended warranty plan and paid in full with cre… read more
P. Simmons
P. Simmons
Lawyer
Doctoral Degree
1,222 satisfied customers
i purchased a hyundai santa fe in december 29 2011.It is a
i purchased a hyundai santa fe in december 29 2011.It is a 2012 Hyundai Santa Fe. On december 27 2012 i took my car to the dealer and advice them of the problem about all the lights coming on and the … read more
LegalGems
LegalGems
Juris Doctorate
12,601 satisfied customers
I am a Solar System installer. I had bought some material from
I am a Solar System installer. I had bought some material from Aleo Solar in 2013. As a result of some negligence on part of Aleo Solar, we got into a payment dispute. Aleo sent me an attorney's notic… read more
CalAttorney2
CalAttorney2
Attorney
Doctoral Degree
8,845 satisfied customers
got an email several weeks ago from a Mystery Shopper program
got an email several weeks ago from a Mystery Shopper program from a Toya Fany. Got a check made out to me Forrest Sparks Jr. for $3000 and instructions to go purchase $2,750 in Money Paks and email t… read more
David C. Garner
David C. Garner
Attorney
Post-Doctoral Degree
921 satisfied customers
My refrigerator stopped working on Fathers Day this year (June
My refrigerator stopped working on Father's Day this year (June 15). The part that stopped working was deemed "unrepairable" by certified Samsung technician and under warranty. Warranty says "Samsung … read more
Andrea, Esq.
Andrea, Esq.
Attorney
Post-Doctoral Degree
10,512 satisfied customers
We own a business in Texas and had a truck for sale. The asking
We own a business in Texas and had a truck for sale. The asking price was 17,500. A man came in on Sat wanting to buy the truck. We agreed to sell him the truck for 17,000. He said he could write a ch… read more
JBaxLaw
JBaxLaw
Attorney
Doctoral Degree
8,080 satisfied customers
Account closure due to fraud, what happens now?: I went into
Account closure due to fraud, what happens now?: I went into the bank to cash a check and withdraw funds and found out there was a block on my account due to "misuse". My banker and I contacted loss p… read more
Zoey, JD
Zoey, JD
Doctoral Degree
194 satisfied customers
Thank you for your time. Quick story, I signed papers to buy
Hello and thank you for your time. Quick story, I signed papers to buy this car last Weds the 18th, was told I was approved but the bank was closed, was told to give them till Friday to close the deal… read more
CounselorJim
CounselorJim
Attorney
Doctoral Degree
360 satisfied customers
Thank you for your time. Quick story, I signed papers to buy
Hello and thank you for your time. Quick story, I signed papers to buy this car last Weds the 18th, was told I was approved but the bank was closed, was told to give them till Friday to close the deal… read more
CounselorJim
CounselorJim
Attorney
Doctoral Degree
360 satisfied customers
Since I do not have a checking account, I deposit money into
Since I do not have a checking account, I deposit money into my mothers acccount and she writes a check to my landlord for my monthly rent from her acct. My landlord informed me that she cashed the ch… read more
abagado
abagado
Attorney
Doctoral Degree
I have filed a claim in small claims so that I can get my money
I have filed a claim in small claims so that I can get my money refunded. I purchased "Business Credit Builder Program" from a company advertising entire purpose of program is to build foundation leve… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney At Law
Doctoral Degree
244 satisfied customers
I paid back a car loan w/ cash & continued getting monthly
I paid back a car loan w/ cash & continued getting monthly bills. To protect credit, paid a few more times but put "amt in dispute" on check pymts. I emailed bank about the problem, requesting pymts t… read more
TJ, Esq.
TJ, Esq.
Juris Doctor (JD)
11,428 satisfied customers
What options do have have as a consumer. I have had to take
What options do have have as a consumer. I have had to take 6 days of work and an attempt to get the dealershp Ameri Car Auto Center Inc. to fix this vehicle to no prevail! I want to take legal action… read more
Law Educator, Esq.
Law Educator, Esq.
Attorney At Law
Doctoral Degree
244 satisfied customers
Since May have been fighting with my water company regarding
Since May have been fighting with my water company regarding a $55.71 bill. When I first received a disconnection notice in May I checked my online bank statement and found that the check had in fact … read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
7,089 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x