Consumer Protection Law

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Five years ago, I returned a coffee table to a showroom in…

Customer Question
Five years ago, I...

Five years ago, I returned a coffee table to a showroom in San Diego. With the owners permission, I was given an email credit by my sales person. I wanted to use it now, and was told that the the owner cannot find an , because I was told it will be in the computer, The sales person is no longer there, and the owner says he can't find any written confirmation about the credit. He is willing to give me the full credit. What are my rights.

Lawyer's Assistant: What state is this in? And when did the issue begin?

It's California. The issue began January 3, 2018. The credit is from October 23,2013

Lawyer's Assistant: What steps have you taken so far?

The owner said I could buy a product from him, and he will split the cost with me up to the credit worth, $3,806.25

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

That's it. I think.

Submitted: 4 months ago.Category: Consumer Protection Law
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Answered in 2 minutes by:
3/19/2018
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
Infolawyer
Infolawyer, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 63,020
Experience: Licensed attorney helping individuals and businesses.
Verified

Hello and welcome. I am working on your answer and will be right back!

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Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago

do you have any proof of the amount in your e-mail? how much are you claiming?

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Customer reply replied 4 months ago
The only proof is the email from the salesperson
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago

That e-mail should exist, and you may search your archives as should the company. If cannot be found, would recommend negotiating for a credit at or around the amount you believe was issued.

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Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago

If my reply is acceptable, please reply "yes"

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Customer reply replied 4 months ago
I have the copy of the email. But the owner is looking for additional paperwork which he can’t find. And he cannot find the email that we have from his ex salesperson. So is my
email legal enough to sue him for the full refund?
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
it is although I would look to resolve first.A lawyer letter from a local lawyer can be effective in several ways. It can avoid costly litigation and help bring about a settlement. It also helps organize the claim and if it goes to court shows the judge you tried in good faith to resolve it!By being prepared and pressing your claim, the other side should feel the pressure and consider the risk of losing and legal fees. That realization can help bring about a settlement!Please let me know if the reply is acceptable by responding “yes” or “acceptable”
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Customer reply replied 4 months ago
His offer is if we buy product, we pay 1/2 the cost, and the other half comes from the credit. Eg. if a table is $2200. We pay $1100. And he’ll take the other $1100 from our credit.
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
You should get the full amount without conditions.
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Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
Please select the 5 star (*****) rating on your page for the answer. That’s how I get paid by the site. Much appreciated!
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Customer reply replied 4 months ago
What is the least expensive way of doing this leagally?
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
Have a lawyer pursue on commission or seek to settlePlease let me know if the reply is acceptable by responding “yes” or “acceptable”
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Customer reply replied 4 months ago
Do you recommend a lawyer, and how much commission should I expect to pay?
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
martindale.com and findlaw.com are both excellent lookup directories. Both highly rated. Both used by lawyers. Easy to search and find local options. 25-33 percent standard commission fee.Please select the 5 star (*****) rating on your page for the answer. That’s how I get paid by the site. Much appreciated!
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Customer reply replied 4 months ago
Thank you for the advice. I must take a break to give everyone dinner. If I have further questions later, will it be counted as part of this session?
Consumer Protection Lawyer: Infolawyer, Lawyer replied 4 months ago
Sure. Please select the 5 star (*****) rating on your page for the answer. That’s how I get paid by the site. Much appreciated! Leaving a bonus after rating is very much appreciated.
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