Consumer Protection Law

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I bought a Velorex sidecar in march of 2-17 and the front…

Customer Question
I bought a Velorex...

I bought a Velorex sidecar in march of 2-17 and the front bracket broke as I was riding it. I was making a left turn at a slow speed and was able to come to a stop into a gas station about 10 yard away. my question is what do I now do?

Lawyer's Assistant: What state was the citation in? And have you consulted a local attorney?

It occured in florida and I have NOT consulted an attorney

Lawyer's Assistant: Do you need to appear in court?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

The only thing that concerns me is I donot want this to happen to any one else.

Submitted: 2 months ago.Category: Consumer Protection Law
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Answered in 21 minutes by:
3/19/2018
Consumer Protection Lawyer: Edward Young,
 replied 2 months ago
Edward Young
Category: Consumer Protection Law
Satisfied Customers: 395
Experience: Principal Attorney at The Law Offices of Edward D. Young, III
Verified

Hi. My name is ***** ***** I am a licensed attorney. I would be happy to provide assistance. Please give me a few minutes to formulate a response. Also, please keep in mind that our conversation does not include an attorney-client relationship and this is for general information purposes only.

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Consumer Protection Lawyer: Edward Young,
 replied 2 months ago

You need to report the safety defect to the National Highway Highway Traffic Safety Administration (NHTSA). There are three ways to report the defect:

  1. Use the Vehicle Safety Hotline

NHTSA operates the U.S. Department of Transportation’s (DOT) Vehicle Safety Hotline telephone service to collect accurate and timely information from consumers on vehicle safety problems. You can call 1-***-***-**** or 1-***-***-**** toll-free from anywhere in the United States, Puerto Rico, and the Virgin Islands to register complaints or receive recall information about a vehicle. The Hotline also has Spanish-speaking representatives and offers a dedicated number, 1-***-***-****, for use by persons with hearing impairments.

When you call the Hotline to report a vehicle-related safety issue, you will be asked to provide certain critical information that agency technical staff needs to evaluate the problem. The information you provide is filed on a Vehicle Owner’s Questionnaire (VOQ), entered into the agency’s consumer-complaint database, and forwarded to NHTSA technical staff for evaluation

2. Use Safercar.gov

You can also report a vehicle safety issue to NHTSA online at our vehicle safety Web site: www.safercar.gov. Select “File a Complaint” within the Defects and Recalls section of the home page. The information you submit via the Website is recorded in VOQ format, entered into our consumer complaint database, and provided to our technical staff for evaluation.

When you fill out a VOQ online, you will be given the option of checking a box to authorize or not authorize the release of your personal identifiers to the manufacturer of the alleged defective product you own. Again, while you are not required to provide such authorization, doing so can sometimes help facilitate the recall process.

3. Use U.S. Mail

To report a safety complaint to NHTSA by mail, send your letter to:
U.S. Department of Transportation
National Highway Traffic Safety Administration
Office of Defects Investigation (NVS-210)
1200 New Jersey Avenue SE
Washington, DC 20590

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Consumer Protection Lawyer: Edward Young,
 replied 2 months ago

Have I answered all your questions? If so, please rate me. I get no credit for my work for you unless you rate me. If you have any follow-up or clarification questions, please ask! There is no additional fee.

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Edward Young
Category: Consumer Protection Law
Satisfied Customers: 395
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