Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

Is American Express allowed to contact my sister, with a…

Customer Question
Is American Express allowed...

Is American Express allowed to contact my sister, with a different name, in a different state and different phone number, regarding my credit card. I did not use my card for many years and the contacted her to say I needed to call them because they we canceling my card immediately. Thank you

Lawyer's Assistant: What state is this in? And when did the issue begin?

I live in Pennsylvania my sister is in Massachusetts.

Lawyer's Assistant: Has anything been filed or reported?

I don't know. Under privacy laws I don't understand how my personal information can be shared

Submitted: 3 months ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Answered in 59 minutes by:
3/12/2018
Consumer Protection Lawyer: Loren, Lawyer replied 3 months ago
Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 38,267
Experience: 30 years experience in general legal matters.
Verified

Thank you for using JA. I am Loren, a licensed attorney for over 30 yrs., and I am here to help.

I am a certified expert on JustAnswer since 2009, with nearly 100% in satisfied customer ratings. So, we should be able to work through your problem.

I appreciate your patience as I review your question. I will post my response shortly.

This is general information and no attorney client relationship is established.

The site may ask you if you wish to speak by phone for an extra charge. Many find the phone call to be the easiest and fastest way to get the information they need without posting on a public forum. I am also happy to continue online.

There may be a slight delay in my replies as I am assisting other JA customers also. I will reply to your follow up questions.

WHILE WE ARE CHATTING DO NOT CLICK ON THE BUTTON TO REQUEST A SECOND OPINION. IT WILL LOCK ME OUT OF THE CHAT AND PREVENT ME FROM REPLYING TO YOU.

Ask Your Own Consumer Protection Law Question
Consumer Protection Lawyer: Loren, Lawyer replied 3 months ago

How did they get your sister's number?

What did they want from her?

Have they called her more than once or twice?

Ask Your Own Consumer Protection Law Question
Customer reply replied 3 months ago
They only called once and left a message. She returned their call and discussed their canceling my card. I don't know how they got her number. It was never connected to my account.
Customer reply replied 3 months ago
She called to let me know they'd called. She returned their call not understanding if they were calling about her account or mine.
Consumer Protection Lawyer: Loren, Lawyer replied 3 months ago

Thank you for the additional information. I am sorry to hear of your dilemma. I realize how frustrating this is for you and I hope to provide you information which is accurate and useful, even though it may not be the news you were hoping to get. I just ask that you not shoot the messenger.

Unfortunately, it is not, in and of itself, for a creditor to phone anyone they want to try to contact you about paying a debt owed directly to them. There are limitations on who a third party debt collector can call, but not on the actual creditor, so long as it does not cross the line into actual harassment.

I am sorry. I wish I could tell you otherwise, but I do not want you spinning your wheels on this.

Did you have further questions? Have I answered your question? Please let me know.

Ask Your Own Consumer Protection Law Question
Customer reply replied 3 months ago
Thank you for your advise. What is bothering me is that I do owe them anything. They were not collecting a debt.
Consumer Protection Lawyer: Loren, Lawyer replied 3 months ago

Thank you for the clarification.

Their attempt to reach you demonstrated poor judgement and even poorer customer service, but it is not illegal.

Ask Your Own Consumer Protection Law Question
Customer reply replied 3 months ago
Ok thanks
Consumer Protection Lawyer: Loren, Lawyer replied 3 months ago
You are very welcome.
If you have no further questions, and have not yet done so, please remember to leave a favorable rating (click 5 stars in the rating section on this page). It is the only way that I am credited by JustAnswer for answering your question.
There is no additional charge to you for rating me favorably.
A bonus is not expected, but is always appreciated.
Thank you for using JA.
Loren
Ask Your Own Consumer Protection Law Question
Was this answer helpful?
Ask Loren Your Own Question
Loren
Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 38,267
38,267 Satisfied Customers
Experience: 30 years experience in general legal matters.

Loren is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

6,930 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
Not sure you can but here goes. I am trying to donate my
I am trying to donate my kidney. I have had all tests done and was told by last doctor, cardiologist, that I as cleared for kidney donation. I received a call today and was told that I was not cleared for kidney donation, just cleared should I need a surgery for myself in the future. (NOT what my paperwork says and what I was verbally told. I just started the process of getting a second opinion at another donation clinic my question is....If, after second opinion, I am still told the same thing, I am in relatively good health and want to give my kidney to my significane other, we ARE a match, what type of lawyer would I need to get to fight this? … read more
Edward Young
Edward Young
Juris Doctor
450 satisfied customers
Bought a brand new Vehicle on Tuesday. I traded in my old
Bought a brand new Vehicle on Tuesday. I traded in my old vehicle for the new one. As I left the dealership I felt like I was pressured into the vehicle. After about an hour I decided I didn't like wh… read more
Infolawyer
Infolawyer
Lawyer
Doctoral Degree
6,930 satisfied customers
I had found a car talked to seller ended up giving him 1400
I had found a car talked to seller ended up giving him 1400 he wanted 17 for it so I was to make this great in payment then we'd transfer the title. I had car a few hours brought him 150 more. I had o… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I had been paid medical insurance for several years and now,
I had been paid medical insurance for several years and now, when I most need insurance cover, my insurance wouldn't not covered my cancer treatment just because I asked for a change on insurance one … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
Paid about 9 k tons guy to do website redesign and marketing
Paid about 9 k tons guy to do website redesign and marketing including funnels, social media, radio interview. … read more
LegalGems
LegalGems
Juris Doctorate
12,219 satisfied customers
Can you help me with financial fraud issue? Oregon. I've
I've tried numerous times to get the other party to hold up their end of the agreement but they continue to put me off or tell me I have to do more before they will do what they told me they would. Every time I do it, they tell me I have to do more. I believe they aren't going to do what they said they would and are just trying to get me to send in more and more money … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
12,040 satisfied customers
I signed a new vehicle purchase contract at a dealership in
I signed a new vehicle purchase contract at a dealership in Santa Cruz, Ca.. They did not have the vehicle in stock, and brought … read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,157 satisfied customers
Does the consumer federal protection bureau provide loans?
Does the consumer federal protection bureau provide loans? … read more
RobertJDFL
RobertJDFL
Attorney
Juris Doctorate
5 satisfied customers
SeedTrust Capital Group It's out of Ohio are they for real.
SeedTrust Capital Group It's out of Ohio are they for real. They apoved me for a loan. … read more
Zoey, JD
Zoey, JD
Doctoral Degree
193 satisfied customers
I received a warning letter from the FDA because I purchased
Hi, My name is***** received a warning letter from the FDA because I purchased a prescription drug, Clonazepam. I had a brain hemorrhage 2 years ago. While in the hospital the doctors had me on a high… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
Why do I need an consumer protection lawyer for the refund
Why do I need an consumer protection lawyer for the refund of a few dollars which I was over charged? No one has asked me what I received and how much I paid OR what i didn't receive but paid for. I a… read more
Attorney 1
Attorney 1
2,667 satisfied customers
I shipped a package that was wrapped by UPS and insured for
I shipped a package that was wrapped by UPS and insured for $500. the package never arrived. I submitted a request for investigation and then a claim for reimbursement. The UPS store has not paid. The… read more
Bruce Schreiber
Bruce Schreiber
Juris Doctor
447 satisfied customers
My brothers life insurance agent disclosed my medical
My brothers life insurance agent disclosed my medical records to My Brother after my brother provided his agent with my Social Security number. … read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
12,040 satisfied customers
My bank debit card was stolen and ran up $3,000 in less than
My bank debit card was stolen and ran up $3,000 in less than 8 hours. Bank refuses to reimburse me for stolen funds. What do I do? … read more
Zoey, JD
Zoey, JD
Doctoral Degree
193 satisfied customers
I need help about a car i bought 2yrs ago from day 3 ive had
I need help about a car i bought 2yrs ago from day 3 ive had it in shop several times for the ac its still not fixed plus the steering wheel feels like its going to break. I went today to see about getting another car and was told that they really took me over the coals with the price … read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,827 satisfied customers
Car repairs shop owner says that the mechanic brought my car
car repairs shop owner says that the mechanic brought my car there without his knowledge or permission, now the work done is gone bad and blew the engine. The owner wants to pay me $650 for the car bu… read more
Eric Y., Esq.
Eric Y., Esq.
Law/J.D.
286 satisfied customers
Im disabled i got a wheelchair in 1997 for two thousabd five
im disabled i got a wheelchair in 1997 for two thousabd five hundred it lasted ten years give or take a few next wheelchair was 18.300 it didnt last three years third one is one year old it cost ten t… read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,827 satisfied customers
I used a service to sign up for loan forgiveness and have
I used a service to sign up for loan forgiveness and have been paying for over a year. I signed up with the term they would pay the loan. I found out that they were not paying so I put a stop to the auto pay. How do I get them to stop calling and off my credit report? … read more
Phillips Esq.
Phillips Esq.
Attorney
JD
19,827 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x