Consumer Protection Law

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My daughter purchased a car a month ago. She got the loan…

Customer Question
My daughter purchased a...

My daughter purchased a car a month ago. She got the loan preapproved through her financial institution that she had an existing car loan with.. The day she was at the car lot the car dealer asked her to call and get the pay off on her existing car. She did that and they quoted her a different pay off amount than what she thought it was they have her on a recording questioning the amount and the representative stated that the difference was because of the interest. Now a month later this financial institution says that they made a mistake and want her to pay the $4000 difference. We are not sure where she legally stands. We do understand she had a contract with the financial institution but when she questioned the pay off amount the representative stated why there was a different

Lawyer's Assistant: What state is this in? And how old is the car?

We do understand she had a contract with the financial institution but when she questioned the pay off amount the representative stated why there was a different

Lawyer's Assistant: Has anything been filed or reported?

Florida

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Florida

Submitted: 4 months ago.Category: Consumer Protection Law
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Customer reply replied 4 months ago
The financial institution told her on Friday that someone would contact her Monday. So today the original representative that made the mistake is the one who contacted her to tell her her three options that she could do. This representative also told her that their whole conversation that happened on that day of purchase in the vehicle was recorded.
Answered in 14 minutes by:
3/12/2018
Consumer Protection Lawyer: Michael Bradley,
 replied 4 months ago
Michael Bradley
Category: Consumer Protection Law
Satisfied Customers: 1,524
Experience: Owner at The Protection Group LLC
Verified

have they shown any paperwork detailing the balance?

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Customer reply replied 4 months ago
Only on the day of the sale when they excepted the balance from the car dealership. The loan is been finalized for a month.
Customer reply replied 4 months ago
Accepted
Consumer Protection Lawyer: Michael Bradley,
 replied 4 months ago

and on the paperwork it listed a payoff amount that ended up being wrong?

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Customer reply replied 4 months ago
But both parties signed off on it and excepted it
Customer reply replied 4 months ago
Accepted it
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