Consumer Protection Law

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Vector One has reported a claim from Nationwide through

Vector One has reported...

Vector One has reported a claim from Nationwide through Shurwest that is not right. we worked on a customer for 3-4 months and they signed up for .

Lawyer's Assistant: Have you discussed this with a manager or HR? Or with a lawyer?

At Nationwide or Shurwest?

Lawyer's Assistant: Are you an "at will" employee? Do you belong to a union?

No union

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Yes, the client called our office and do to a phone connection problem they were cut off. we tried numerous times to call back. The client John and Catharina Koh are Korean and they were convinced we hung up on him and wanted his policy cancelled. we even showed him our phone records showing them how many times we kept calling back. Due to their culture gap he stood fast believing he was hung up on. it is not right we should be reported to VectorOne when he finalized the Nationwide New Heights Annuity.

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Answered in 6 minutes by:
1/16/2018
TJ, Esq.
TJ, Esq., Attorney
Category: Consumer Protection Law
Satisfied Customers: 12,805
Experience: JD, MBA
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Hello and thank you for the opportunity to assist you. My name is ***** ***** I'll be glad to help if I can. However, I am unclear about the situation. Can you provide a little background information and perhaps clarify the question? Thank you.

TJ, Esq.
TJ, Esq., Attorney
Category: Consumer Protection Law
Satisfied Customers: 12,805
Experience: JD, MBA
Verified
TJ, Esq. and 87 other Consumer Protection Law Specialists are ready to help you
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Customer reply replied 7 months ago
Can we schedule the call for Wednesday morning at 9:00 am est.
Joycelaw
Joycelaw, Attorney
Category: Consumer Protection Law
Satisfied Customers: 124
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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