Consumer Protection Law

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I have a dispute with a company that I believe sent me a 4…

I have a dispute...

I have a dispute with a company that I believe sent me a 4 core computer when I bout a ten core computer they are not accepting my return of the merchandise even though I have tested the computer to see if it was a ten core computer

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Washington

Lawyer's Assistant: Has anything been filed or reported?

Yes to the company I also took pic of the advertisement this was on e bay

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Answered in 20 minutes by:
1/14/2018
Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 126,953
Experience: Attorney experienced in commercial litigation.
Verified

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only. Please feel free to ignore any phone service request, the expert does not send those unless asked by customer and they are sent by the site automatically.

If the company will not send you the proper conforming goods, then you can first file a complaint with the WA Attorney General Consumer Protection Unit AND with the Better Business Bureau.

If this was on eBay or purchased with PayPal, you have 60 days to file a claim with both eBay and PayPal under their buyer protection plan and they will refund your money. If you are outside that time, then you would have to sue the seller in the city/state where the company is located and your cost of travel to where they are located to sue them would be included as part of your damages.

Please do not forget to leave positive feedback by clicking on the 5 stars at the top of your page, as the experts are not employees of the site and get no credit for spending time with customers unless they leave positive feedback. Thank you.

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Customer reply replied 7 months ago
thank you so much

Thank you for your reply.

Please do not forget to leave positive feedback by clicking on the 5 stars at the top of your page, as the experts are not employees of the site and get no credit for spending time with customers unless they leave positive feedback. Thank you.

Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 126,953
Experience: Attorney experienced in commercial litigation.
Verified
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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