Consumer Protection Law

Consumer protection law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

On October 2017 i decided to add solar panels to my home. I…

Customer Question
On October 2017 i decided...
On October 2017 i decided to add solar panels to my home. I worked with this company that was getting me a loan for 20 years and instead the owner called me and stated that the loan was approved and we are ready to put on the solar panels. I have been trying to tell them to fix the loan because they ended up getting a loan without my consent for 12 years instead and have told me that this route is better for me and that I should just accept it. They don't get back to me, I have to call them multiple times for them to get someone to JUST text me because nobody picks up their phones. I have told them to remove the panels and refund me for the thermostat they never put in but they just keep telling me that I will be spending lots of money with JEA if I remove them. I don't know what to do.
Submitted: 4 months ago.Category: Consumer Protection Law
Show More
Show Less
Ask Your Own Consumer Protection Law Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
1/13/2018
Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 4 months ago
Phillips Esq.
Phillips Esq., Attorney-at-Law
Category: Consumer Protection Law
Satisfied Customers: 21,680
Experience: B.A.; M.B.A.; J.D.
Verified

Hello: This isCustomer Welcome to JustAnswer! I am reviewing your post, and I will post my response very shortly. Thank you for your patience.

Ask Your Own Consumer Protection Law Question
Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 4 months ago

I am sorry to read about your difficulties.

You need to file complaint against them with the Better Business Bureau and your Attorney General's Office. If your issue remains unresolved, then may consider retaining the services of a local consumer Attorney to assist you with the case, for this unfair and deceptive act and practice. Most consumer Attorneys would take a case on contingent fee basis. This means that the Attorneys may not charge upfront for their fees and would only get paid if they win the cases for the consumers. Even then most Courts award Attorney fees to prevailing consumers. So, you may not have to pay out of pocket to obtain a consumer Attorney to assist you with the case.

You can use the following sites to find local consumer Attorneys:

Consumeradvocates.org

Lawyers.com

Justia.com

Findlaw.com

Goodluck with your case,

A positive rating to my response is appreciated so that I can receive credit for responding to your post. There is no additional cost to you for giving a positive rating.

Thank you for your cooperation.

Ask Your Own Consumer Protection Law Question
Customer reply replied 4 months ago
Thank you for your response!! I have misplaced the contract how so i go about getting a copy of it from them and how do i ensure that i will recieve a copy?
Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 4 months ago

You need to request a copy from the contractor. If the contractor refuses to honor your request, then you can ask the Court to force the contractor to produce a copy of the original contract as part of your lawsuit against the contractor.

Ask Your Own Consumer Protection Law Question
Customer reply replied 4 months ago
I can file a complaint without the contract and ask that they obtain it from the company if they refuse to give me a copy? Every conversation was between texts because whenever i try calling they end up texting me to "resolve" my issue that never gets resolved. I have all conversations with them stating that they will be fixing this issue and also stating that I should just keep it at 12 years because it will benefit me in the long run.
Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 4 months ago

So I can file a complaint without the contract and ask that they obtain it from the company if they refuse to give me a copy?

Response: Yes. You should also state that you lost a copy of the contract and you asked the contractor for a copy and the contractor has refused to provide you with a copy.

Best wishes,

A positive rating to my response is appreciated so that I can receive credit for responding to your post. There is no additional cost to you for giving a positive rating.

Thank you for your cooperation.

Ask Your Own Consumer Protection Law Question
Customer reply replied 4 months ago
Thank you, ***** ***** keep all message with them as record showing that I have written them to fix the loan and they have responded by stating they are trying to fix alone and now that they cant fix it they are trying to make me accept the 12 year loan after telling them that I will like the panels off.
Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 4 months ago

Yes. You should keep all communications as evidence in the case.

At this time, I request for a positive rating for my post so that I can receive credit for responding to your post. There is no additional cost to you for giving a positive rating. However, it is the way that I get paid for answering questions on this site.

Thank you for your cooperation.

Ask Your Own Consumer Protection Law Question
Customer reply replied 4 months ago
Should I call the loan company and ask why they accepted to give me a loan for 12 years when I signed a contract for 20 years, shouldnt they be aware of what the customer signed and not what the company is taking a loan out with my name for the amount of years that were not discussed?
Consumer Protection Lawyer: Phillips Esq., Attorney-at-Law replied 4 months ago

I will opt out and give another Attorney the opportunity to further assist you.

Ask Your Own Consumer Protection Law Question
Was this answer helpful?
Ask Phillips Esq. Your Own Question
Phillips Esq.
Phillips Esq.
Phillips Esq., Attorney-at-Law
Category: Consumer Protection Law
Satisfied Customers: 21,680
21,680 Satisfied Customers
Experience: B.A.; M.B.A.; J.D.

Phillips Esq. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Infolawyer

Infolawyer

Lawyer

6,930 satisfied customers

Licensed attorney helping individuals and businesses.

Ely

Ely

Counselor at Law

3,422 satisfied customers

Private practice with focus on family, criminal, PI, consumer protection, and business consultation.

Barrister

Barrister

Lawyer

1,607 satisfied customers

Attorney,17 years experience in consumer protection areas

Tina

Tina

Lawyer

1,587 satisfied customers

17 years legal experience including consumer protection law.

P. Simmons

P. Simmons

Lawyer

1,184 satisfied customers

16+ yrs. of legal experience.

LADY LAWYER

LADY LAWYER

Lawyer

748 satisfied customers

Consumer Lawyer

RGMacEsq

RGMacEsq

Lawyer

582 satisfied customers

Licensed Texas General Practice Attorney

< Previous | Next >

Related Consumer Protection Law Questions
My children are involved in our county 4-h. I volunteer and
My children are involved in our county 4-h. I volunteer and put in over 50 hours a year in volunteering to be the leader of their club. I admit that in my busy full time job/4 kids/in volunteering I t… read more
Olivia Kent
Olivia Kent
Managing Partner
Doctoral Degree
3,228 satisfied customers
LAW EDUCATOR ONLY Bueno--Thank you for taking time to review
LAW EDUCATOR ONLYGood day,Bueno--Thank you for taking time to review and respond to my query for educational purposes only.What can you tell me about 28 USC 144 and how does it differ from a motion to… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
You helped me refinance my home last year and now I really
You helped me refinance my home last year and now I really need your help again.My boyfriend is overseas where he worked on a self financed building project and he is literally stuck over there. He go… read more
Olivia Kent
Olivia Kent
Managing Partner
Doctoral Degree
3,228 satisfied customers
Can a plaintiff representing themselves as an attorney
Can a plaintiff representing themselves as an attorney conduct a judgment debtors exam on the defendant who has no lawyer.? Don't you ha e to be an officer of the court or a bar member to conduct an e… read more
Ray
Ray
Lawyer
Doctoral Degree
32,587 satisfied customers
I was driving my car from Texas to Georgia in May/2017 when
I was driving my car from Texas to Georgia in May/2017 when I had an incident in the highway (My car stopped working). I as towed to El Paso Tx where a Mechanic (who was introduced to me as Dave) insp… read more
Legal Eagle
Legal Eagle
Attorney
Doctoral Degree
11,176 satisfied customers
I have invested 5500.to Agora. They said I'd ge help
they said I'd ge help investing. I'm 70 yrs old and now they say I need a broker … read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I recently found out my checking account has some
I recently found out my checking account has some transactions that were not initiated by myself. Are there any consumer protection laws that assist me?… read more
WiseOwl58
WiseOwl58
JD Honors Graduate
4,107 satisfied customers
I have a question about a vehicle mechanic lien. California.
hi I have a question about a vehicle mechanic lien … read more
David C. Garner
David C. Garner
Attorney
Post-Doctoral Degree
896 satisfied customers
Do I have a right as a consumer to freely move my vehicle to
Do I have a right as a consumer to freely move my vehicle to go to a lake to the store or just to take my kids to the park without a valid driver's license? Is it legal to move my vehicle steering whe… read more
PaulmoJD
PaulmoJD
Attorney At Law
Doctoral Degree
106 satisfied customers
I recently purchased a vehicle. I was approved for a loan
I recently purchased a vehicle. I was approved for a loan and the contract was signed. The dealership contacted me today stating that the tax amount was incorrect and it would be 1100.00 more and that… read more
Gerald, Esq
Gerald, Esq
Juris Doctor
3,859 satisfied customers
I recently locked my keys in my car and needed a locksmith.
I recently locked my keys in my car and needed a locksmith. The company kept me waiting at the location where the car was by calling and saying.. we will be there in 35 minutes, another 15, another 20… read more
lucy7368
lucy7368
Juris Doctor
763 satisfied customers
My wife thought she was co signing a car loan for her
my wife thought she was co signing a car loan for her daughters boyfriend , as it turns out they are co owners . he is not making payments and she has told the bank she would pay as long as she had ca… read more
P. Simmons
P. Simmons
Lawyer
Doctoral Degree
1,184 satisfied customers
I purchased a used car and it didn't even make it home.the
I purchased a used car and it didn't even make it home.the front brake was making scrapping noise and then froze up when I applied the brake. I had it towed to closest dealership for diagnostic tests.… read more
LegalGems
LegalGems
Juris Doctorate
11,930 satisfied customers
I was wondering how your company works? I have a question
I was wondering how your company works? I have a question about a contract with Home Depot. But I need to understand my responsibilities with you. :) … read more
Ray
Ray
Lawyer
Doctoral Degree
32,587 satisfied customers
What can be done if a credit card company refused to
What can be done if a credit card company refused to investigate any fraudulent transactions and closed my account. I am still paying the charges but no investigation was done. Please assist me.… read more
Ray
Ray
Lawyer
Doctoral Degree
32,587 satisfied customers
I recently purchased a new a/c system in Florida-May 11th to
I recently purchased a new a/c system in Florida-May 11th to be exact-from Uniques Services LLC. Take note that my old unit was working perfectly fine, I was simply upgrading for efficiency & to head … read more
LegalGems
LegalGems
Juris Doctorate
11,930 satisfied customers
I'm trying to find out if CMS Systems and Secured Web Orders
I'm trying to find out if CMS Systems and Secured Web Orders both at 27525 Puerta Real #100-442, Mission Vieja CA 92691 is legitimate or a scam. Can you help. I've tried everything I know of and 0 … read more
Zoey, JD
Zoey, JD
Doctoral Degree
193 satisfied customers
I have a question regarding debt. I had a verbal commitment
Hello, I have a question regarding debt. I had a verbal commitment with a collector, to pay $100 per month and made a first payment this morning. I owe about $4,600 to a school, my account is in defau… read more
LegalKnowledge
LegalKnowledge
Juris Doctor
29,835 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x