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I took my car (2007 Volvo C70) in to get serviced in

Customer Question
I took my car...

I took my car (2007 Volvo C70) in to get serviced in November. About a week later I received a phone call from them stating that my car had been hit while in the car wash line at the dealership. I told the person that I talked with to let me know when my car was repaired and ready for pick up. I had a loaner car from them. About three to four weeks later I received a phone call from the dealership stating that their insurance company would not pay for my car to be repaired because the repairs were more than my car was worth. I had only seen pictures of my car up to this point. The dealership wants me to come in and talk about what they will give me for a trade in and assist with putting me into a new car. The issue that I have with this is that I had a car and now I feel as if I am forced into purchasing a new car when I was not ready. I was looking at purchasing a new car in about 6 months from now. I went to get the rest of my personal items out of my car and I was devastated when I saw my car sitting in the scrap yard. I have been so distraught over this; I don't know how I am going to react when I go to the dealership as I already suffer from PTSD (26 year Army - Veteran). What do you suggest as to how I handle this situation? Thank you so very much. V/r

Lawyer's Assistant: What state is this in? And how old is the car?

Angel L. Fields

Lawyer's Assistant: Has anything been filed or reported?

Georgia, my car is 10 years old. I bought it new. Their insurance company is calling me so I guess something has been filed.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I am so distraught over this situation.

Submitted: 6 months ago.Category: Consumer Protection Law
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Answered in 4 minutes by:
1/4/2018
Consumer Protection Lawyer: Loren, Lawyer replied 6 months ago
Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 38,734
Experience: 30 years experience in general legal matters.
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Consumer Protection Lawyer: Loren, Lawyer replied 6 months ago

Has the insurance company made an offer? Is it less than the value of the car at the time is was damaged?

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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