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I took my car (2007 Volvo C70) in to get serviced in

Customer Question
I took my car...

I took my car (2007 Volvo C70) in to get serviced in November. About a week later I received a phone call from them stating that my car had been hit while in the car wash line at the dealership. I told the person that I talked with to let me know when my car was repaired and ready for pick up. I had a loaner car from them. About three to four weeks later I received a phone call from the dealership stating that their insurance company would not pay for my car to be repaired because the repairs were more than my car was worth. I had only seen pictures of my car up to this point. The dealership wants me to come in and talk about what they will give me for a trade in and assist with putting me into a new car. The issue that I have with this is that I had a car and now I feel as if I am forced into purchasing a new car when I was not ready. I was looking at purchasing a new car in about 6 months from now. I went to get the rest of my personal items out of my car and I was devastated when I saw my car sitting in the scrap yard. I have been so distraught over this; I don't know how I am going to react when I go to the dealership as I already suffer from PTSD (26 year Army - Veteran). What do you suggest as to how I handle this situation? Thank you so very much. V/r

Lawyer's Assistant: What state is this in? And how old is the car?

Angel L. Fields

Lawyer's Assistant: Has anything been filed or reported?

Georgia, my car is 10 years old. I bought it new. Their insurance company is calling me so I guess something has been filed.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I am so distraught over this situation.

Submitted: 1 month ago.Category: Consumer Protection Law
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1/4/2018
Consumer Protection Lawyer: Loren, Lawyer replied 1 month ago
Loren
Loren, Lawyer
Category: Consumer Protection Law
Satisfied Customers: 36,294
Experience: 30 years experience in general legal matters.
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Consumer Protection Lawyer: Loren, Lawyer replied 1 month ago

Has the insurance company made an offer? Is it less than the value of the car at the time is was damaged?

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