Consumer Protection Law

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Lawyer's Assistant: What state are you in? It matters because laws vary by location.

I may have a major problem concerning the news that the is6plus phones were slowed down . After having my 2 is6plus phone for 3ys and paying it off I noticed I wasn’t able to screen off my phone to my Apple TV . I spent hours on the phone with techs and was sent to Best Buy’s geek squad to update my Apple device . Finally after being totally frustrated I call Apple and I upgraded to the is8 . Alll of a sudden I was able to screen off my Apple device. But I’m paying $32.00 a month for the new phone for the next 18 months . Sad part is when I got it I didn’t know it was all glass and dropped it after two weeks . It was a 2foot drop and cracked the device . I called Apple and they wouldn’t replace it . Now I stuck with another bill I shouldn’t have and have a cracked phone. Wonder if I have a case here , not only for me but for all the other victims that have experienced this . I’m looking for free legal advice. Did apple force me to upgrade ? Peter

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Submitted: 6 months ago.Category: Consumer Protection Law
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Customer reply replied 6 months ago
New York State
Customer reply replied 6 months ago
I also needed to purchase a new otter box and screen protector for the new is8
Customer reply replied 6 months ago
When can I expect to hear from you JA?
Answered in 16 hours by:
12/30/2017
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 6 months ago
Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 125,977
Experience: Attorney experienced in commercial litigation.
Verified

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only. Please feel free to ignore any phone service request, the expert does not send those unless asked by customer and they are sent by the site automatically.

There are lawsuits being filed all over the country over this issue. If your phone was slowed down by Apple because of the age and battery issues, then you are entitled to sue them for damages like others are doing based on their unfair and deceptive business practices. You can sue them for all the costs you were forced to incur such as the new phones.

If you did not have AppleCare in force on your phone, they are not liable for your damaged screen. If you have Apple Care they are supposed to replace it under their "don't ask don't tell" policy.

Please do not forget to leave positive feedback by clicking on the 5 stars at the top of your page, as the experts are not employees of the site and get no credit for spending time with customers unless they leave positive feedback. Thank you.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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