Consumer Protection Law

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I booked a ticket on a website, they said they will send me…

Customer Question
I booked a ticket...

I booked a ticket on a website, they said they will send me confirmation in 4 hours through email. but after 12 hours, they sent me an email said they failed booking my ticket.

Lawyer's Assistant: Because traffic laws vary from place to place, can you tell me what state this is in?

HI I could have time to book a better deal ticket, if i found out earlier. but they didnt tell me till 12 hours later

Lawyer's Assistant: Has anything been filed or reported?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Yes. i just want to know if i can sue that company for not keeping their words and wasted my time, so i missed a lot of better tickets. now the tickets price are super high thank you

Submitted: 6 months ago.Category: Consumer Protection Law
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Customer reply replied 6 months ago
they are airline tickets
Customer reply replied 6 months ago
they said they will refund all the money back. but that is not what i want. they wasted me 8 hours. since they didnt send me any conformation in 4hours. i thought i booked successfully. my parents took the flight itinerary to fill out their vacation forms and got approved. Now everything changed. i could have book another flight 8 hours ago with the same price but another airline. now the price of the tickets went almost double in 8 hours.
Answered in 5 hours by:
12/28/2017
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 6 months ago
Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 125,785
Experience: Attorney experienced in commercial litigation.
Verified

Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only. Please feel free to ignore any phone service request, the expert does not send those unless asked by customer and they are sent by the site automatically.

If the site was negligent and failed to notify you as they told you that they would, then you have grounds to sue the website for the damages they caused you in failure to book. In order for you to win you have to prove the website was actually negligent. If the website proves that the failure to book was the fault of someone other than the website though, then all the website is liable for is refunding your money.

Furthermore, before you can sue them, you have to also review the website policy on this, because when you make a purchase on such a site you agree to their terms and conditions and if the terms and conditions state in cases like this they are only liable to refund your money, you could not sue them for anything more than the money you paid for the ticket.

Please do not forget to leave positive feedback by clicking on the 5 stars at the top of your page, as the experts are not employees of the site and get no credit for spending time with customers unless they leave positive feedback. Thank you.

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Category: Consumer Protection Law
Satisfied Customers: 125,785
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Experience: Attorney experienced in commercial litigation.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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