Consumer Protection Law

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I sent a message a couple weeks ago about somebody using my…

Customer Question
I sent a message...

I sent a message a couple weeks ago about somebody using my debit card number for the uber services and I received a email back telling me that I would be reimbursed for the bills .I sent a copy of my bank statement showing how much the bills were .I was even given a name of the person using my card number.My bank will not credit me for those bills how do I get my money back when I never used uber before?

Lawyer's Assistant: You can process your own refund by going to the Order History page and clicking on the "How do I get a refund" link below the amount paid for your question.

How do I go to the order page I do not have an account with uber?

Lawyer's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser

Lawyer's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No I received emails from uber when this all was happening

Lawyer's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that I did not use uber and those bills were not mine.My card number was being used by somebody in London that is what I was told.

Submitted: 7 months ago.Category: Consumer Protection Law
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Answered in 15 hours by:
12/23/2017
Consumer Protection Lawyer: Law Educator, Esq., Lawyer replied 6 months ago
Law Educator, Esq.
Category: Consumer Protection Law
Satisfied Customers: 125,929
Experience: Attorney experienced in commercial litigation.
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Thank you for your question. I look forward to working with you to provide you the information you are seeking for educational purposes only. Please feel free to ignore any phone service request, the expert does not send those unless asked by customer and they are sent by the site automatically.

Under your fraud protection agreement with the bank, they are liable for removing fraudulent charges reported within the proper time frame. If they refuse to remove the fraudulent charges, then you would need to sue your bank for breach of contract since they have an agreement with you to cover fraudulent charges.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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