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My bank charged me a nsf overdraft remote transfer fee when…

Customer Question
My bank charged me...

My bank charged me a nsf overdraft remote transfer fee when I transfered money from one account to another account when my available balance in my account had enough money to cover the transfer. They are refusing to give me back my overdraft fee.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Fl

Lawyer's Assistant: Has anything been filed or reported?

No

Submitted: 7 months ago.Category: Consumer Protection Law
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Answered in 33 minutes by:
12/20/2017
Consumer Protection Lawyer: Nisha Jones,
 replied 7 months ago
Nisha Jones
Category: Consumer Protection Law
Satisfied Customers: 3,490
Experience: Managing Attorney at Nisha Jones Law, LLC
Verified

Good evening, I am an attorney expert with the JustAnswer website, and former Prosecutor for the State Attorney's Office. I have a near 100% customer satisfaction rate, and I'll be answering your questions today. Keep in mind this is for informational purposes only and we do not have an attorney-client relationship. Please allow me just a few minutes to review your question, thank you!

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Consumer Protection Lawyer: Nisha Jones,
 replied 7 months ago

I'm sorry to hear about your situation.

Unfortunately there's not much legally that can be done about this since it was a single overdraft fee, not a repeated transaction over multiple instances.

I understand they've denied your request, however in many cases the bank will in fact refund your overdraft fee.

Your next step would be to ask for your claim to be elevated to an Executive Customer Relations claim. If you are firm, but still polite and respectful, chances are that they will in fact refund the overdraft fee.

I hope that helps!

Please let me know if you have any other questions. Also, please take a moment to rate me using the stars at the top of the page, as it's the only way experts are compensated for our time on the site. I do not receive a salary here at JustAnswer, and am only compensated for my time after receiving a rating of 3 stars or more (5 stars are always appreciated). The question won't close after rating, so you can still ask follow-up questions after. Thanks, ***** ***** it!

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Consumer Protection Lawyer: Nisha Jones,
 replied 7 months ago

Hi! Just checking in to see if you have any more questions? I hope I was able to address all of your concerns. Please let me know, I'm here to help. Thanks!

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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